Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Responsible for day-today sales and the key person driving customer satisfaction in the value-added smoking operation of the business. Responsible for taking phone orders, downloading web orders, tracking packages, working with FedEx and USPS to resolve issues. Complete daily sales report and other tasks as directed by supervisor.
Desirable candidates will have the following skills and attributes:
This is a year-round position with some overtime during the Christmas Season.
Covid-19 vaccination required and must be at least 16 years of age
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
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Ability to Relocate:
Work Location: In person
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