Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Are you a highly motivated car enthusiast with a strong desire to contribute to a team? Are you a meticulous individual who loves working behind the scenes to keep things organized and on track? Have you been waiting for the right opportunity to align your passion for order management, logistics, and customer service with your love for the Motorsports community? If so, we have an exciting opportunity for you here at Apex Wheels.
Apex is a leading provider of high-performance automotive wheels and accessories, catering to the motorsport and performance car enthusiast community. Our mission is to provide wheels that deliver real and measurable performance and to protect consumers from a misleading industry full of fashion-focused wheels through exciting technical education.
This is not a warehousing position - you won’t be working on a warehouse floor. Instead, you will be coordinating and orchestrating from the comfort of your remote workspace at home. This position is about keeping orders and returns flowing and ensuring that all parties who need to be kept informed of order statuses have all the information they need.
As our Order Processing & Fulfillment Specialist, you’ll play a vital role in bridging the gap between our 3PL Warehouse and our Production, Customer Services, Sales, and Purchasing teams to efficiently and accurately fulfill orders and electronically process returns. Your ability to maintain good relationships across departments, with our third-party partners, and with our customers is key. We're looking for someone who is passionate about getting things right the first time and is in the habit of double-checking work for quality and accuracy.
Your customer-facing soft skills will contribute to an excellent customer experience, especially when resolving order issues that impact our customers. You’ll need to be able to deliver information to customers, verbally and in writing, in a concise, digestible, and compassionate manner, empathizing with the frustrations that can come from shipping delays or other unexpected order issues.
This is a remote position that can be done from anywhere in the contiguous USA and work hours are 8:30 AM and 5 PM PST.
How to apply: To be considered for this position, include the following in your cover letter: Tell us how your ability to collaborate with team members has contributed to your success in previous positions. Then, tell us about your interest and background in Motorsports. If you have none, let us know why you’re interested in Apex!
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