Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Company Summary:
Our mission is to manufacture reliable and safe products with the highest quality to help optimize body performance through continuous innovation, education, superior customer service, and teamwork. BioLab Sciences is a regenerative health company, focused on providing innovative solutions that encourage the body to heal itself naturally. Our portfolio of solutions includes best-of-breed biologics and revolutionary biotechnology. BioLab Sciences is a regenerative health company, focused on providing innovative solutions that encourage the body to heal itself naturally. We are seeking individuals who are passionate about making a difference in the work they do and will help support our company Mission, “Through our commitment to continuous innovation, education, and superior customer service, BioLab Sciences provides reliable, safe products of the highest quality that optimize the body’s own regenerative powers and performance.”
Job Description: Order Fulfillment Coordinator
As an Order Fulfillment Coordinator, you play a pivotal role in ensuring the seamless execution of customer orders. This multifaceted position encompasses various critical responsibilities aimed at enhancing the customer experience and optimizing the order processing workflow. Your dedication to providing exceptional customer service, meticulous attention to detail, adept multi-tasking abilities, sense of urgency and unwavering professionalism are paramount to the success of this role.
Key Responsibilities:
1. Order Coordination and Customer Service: You will receive and review orders from the sales team and proactively communicate with all relevant stakeholders to ensure accurate and timely order processing. As a central point of contact, you will provide exceptional customer service by addressing inquiries, resolving issues, and keeping stakeholders informed about their orders.
2. Inventory Management: You will maintain and manage finished goods inventory, ensuring adequate stock levels to fulfill customer orders promptly. Your attention to detail is critical to maintaining accurate records and fulfilling orders promptly.
3. Order Entry and Processing: Accurate input of sales orders into specialized software is essential. You will manage the order lifecycle from entry to fulfillment, ensuring precision and efficiency.
4. Order Picking and Packaging: Your role includes executing order picking and packaging operations with meticulous attention to detail, ensuring that orders are accurately assembled, securely packed, and prepared for shipping. Additionally, you will take responsibility for timely drop-offs of last-minute orders to FedEx drop-off locations when orders are completed after the scheduled FedEx pickup.
5. Communication Hub: A core responsibility is to act as a central point of contact for the sales team, providing timely updates on order status, delivery schedules, and addressing any potential delays.
6. Issue Resolution: Your adept problem-solving abilities will be essential for troubleshooting and efficiently resolving shipping and inventory-related issues. Your professionalism in handling challenges is key to maintaining the efficiency and integrity of the order fulfillment process.
Qualifications:
Your commitment to customer service, attention to detail, multitasking, and professionalism will be instrumental in delivering an outstanding customer experience while ensuring efficient order processing and fulfillment.
BioLab Sciences is an Equal Opportunity employer and does not discriminate based on race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law.
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Clear All
0 Order Fulfillment Director jobs found in Chandler, AZ area