Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
This position is responsible for the execution of all new orders in a timely and accurate manner. All customer and client requests processed in a timely manner while providing 100% customer satisfaction.
RESPONSIBILITIES:
May be needed to help out in other departments as needed
REQUIREMENTS:
Strong technical computer skills. Excellent communication skills both written and oral. Ability to multi -task and prioritize. Organized, detail oriented, follows direction, and the ability to work independently as well as with others. Professional and articulate when answering email/phone requests. Sit for long periods of time, moderate lifting.May be needed to help out in other departments during busy periods.Bilingual in Spanish and English.
**Additional activities as needed based on customer, clients or business requirements.
This is a seasonal position, generally until the end of June. Perfect position for someone looking for the summer off. We operate on a school like schedule. Training for the first two weeks is part-time and moves on to full time, 8 am-4 pm, Monday through Friday!
Job Types: Full-time, Seasonal
Pay: From $18.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Experience:
Language:
Work Location: In person