Operations Unit Manager manages the daily activities of an operations unit. Responsible for planning and directing budgets, goals, and business objectives. Being an Operations Unit Manager requires a bachelor's degree or its equivalent or in a related area. Typically reports to a senior manager. The Operations Unit Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Operations Unit Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Position Overview: A Hospitality Operations Manager is responsible for overseeing and coordinating all daily aspects ofhospitality services at the Heaven’s Door Visitor Center. They ensure that guests or customers have a positive and enjoyable experience while maintaining high standards of service, cleanliness, and efficiency. The role of a Hospitality Manager is pivotal in creating a welcoming and pleasant atmosphere, ultimately contributing to customer satisfaction and loyalty. This role also requires the alibility to champion the Heaven’s Door brand with knowledge and industry expertise. A Hospitality manager plays a critical role in ensuring the success of a business's hospitality department. They must possess strong leadership skills, a passion for customer service, and the ability to create a positive and memorable experience for all guests or customers.
Key Responsibilities:
Guest Relations:
Staff Management:
Operational Excellence:
Customer Service:
Event Management & Promotions:
Support the Event & Sales manager to make sure all events are executed with extremedetail and satisfaction.
Collaborate with other departments, suppliers, and vendors to provide exceptional eventexperiences.
Compliance and Safety:
Qualification and Skills:
Education and Experience Requirements:
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0 Operations Unit Manager jobs found in Frankfort, KY area