Operations Team Leader jobs in Rio Rancho, NM

What you’ll do:

PRIMARY FUNCTION
Eaton’s Engineering Service & Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

In this position you will;

• Manage projects and delegate assignments to field employees engineers; ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations.
• Act as a technical expert in the engineering and services field by exhibiting product application knowledge, and customer interface.
• Provide coordination on service programs to optimize customer service and market penetration.
• Answer application questions and provide sales support.
• Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district.
• Support and develop training plans and direct reports creating a strong talent bench to enhance DOC’s ability meet strategic goals and exceed customer expectations.
• Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers, ensures proper disposal of hazardous and nonhazardous materials.
• Provide input to the profit and strategic planning processes and submit monthly operations report summarizing key events throughout each month.
• Key interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff.
• Handles escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable.
• Coordinate product warranty issues within the district to resolve customer issues in a timely and professional manner.

Qualifications:

Basic Qualifications:

• High School Diploma from an accredited institution or higher
• 3 years of experience with leading large service engineering projects or 3 years of management experience leading large service engineering, construction, utility, or other applicable projects, or three years of management experience in another field.
• Must be authorized to work in the United States without company sponsorship now and in the future
• No relocation is being offered for this position. Only candidates residing within a 50-mile radius of location listed in the job description will be considered. Active duty military candidates are exempt from this requirement.

Preferred Qualifications:

• Knowledge and understanding of the Electrical and EESS industry, products and solutions.
• Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to manage division, customer and departmental resources to maximize growth opportunities.

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