Operations Team Leader manages and trains a team of operations clerks. Supports the activities of the operations department. Being an Operations Team Leader oversees the daily department production activity and facilitates departmental workflow. Requires a high school diploma or its equivalent. Additionally, Operations Team Leader typically reports to a supervisor or manager. The Operations Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Operations Team Leader typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
To ensure delivery of specific assigned SLAs like CSAT through hisor her team , Process Adherence or Compliance , , , Team Attrition , Training Development and Initiatives , PEOPLE MAGICIAN , (1.
1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leaveor2. To provide regular updates and facilitate in resolving and addressing team issues and concernsor3.
To have regular reviews with team (2.) Ensure Retention of team members is within the agreed norms (3.) Improving skill level through self development (4.
The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement. (5.
To consistently meet or exceed all agreed execution parameters as defined for the process.
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