Operations Team Leader manages and trains a team of operations clerks. Supports the activities of the operations department. Being an Operations Team Leader oversees the daily department production activity and facilitates departmental workflow. Requires a high school diploma or its equivalent. Additionally, Operations Team Leader typically reports to a supervisor or manager. The Operations Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Operations Team Leader typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
JOB SUMMARY
Assists Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates.
Displays the highest level of customer service in all areas. This position will function as a front line member of the Retail Store Leadership Team at our Westgate Mall location in Amarillo, TX.
WHAT YOU WILL BE DOING :
Coordinates regular associate training and / or seasonal associate training. Delegates assignments to Associates.
Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
Notify the appropriate retail and corporate when inventory issues are discovered.
Product Care :
Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services.
Able to train staff to operate all service area equipment and small tools.
Ensures product care services meet / exceed operational standards.
Visual Merchandising :
It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at James Avery Jewelry.
OTHER DUTIES :
WHAT YOU WILL NEED :
High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education / experience.
Previous supervisory experience is preferred.
Last updated : 2024-04-23
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