Operations Supervisor jobs in Waltham, MA

Company Description:

WeDriveU is the leader in transportation solutions, specializing in corporate, university and hospital shuttles for millions of annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients.

Learn more at www.wedriveu.com.

Job Description:

The Operations Supervisor will report to the General Manager and is responsible for actively facilitate communications between WeDriveU drivers and staff, the riders, vendors and client staff to ensure the service is running at top notch.

Duties and Responsibilities:

• Work cross-functional with dispatch to resolve on-the-ground issues.
• Be a liaison between management, dispatch, and drivers.
• Support operations in problem solving.
• Help drivers locate and troubleshoot vehicles.
• Help drivers troubleshoot intermittent software issue.
• Check-in new vehicles and prepare for service.
• Check-out vehicles for retiring.
• Support operations team by maintaining employee and vehicle documentation.
• Distribute documentation to drivers and communicate information down the chain.
• Monitor driver performance KPIs and report findings.
• Communicate vehicle maintenance needs to Fleet.
• Co-ordinate vehicle movements and usage
• Maintain bus hardware and inventory.
• Assist operations and fleet management with monthly and quarterly audits.
• Provide training to drivers (as needed)
• Support the of company policy and procedures and work with operations to enforce yard policy and procedures.
• Support the General Manager as needed
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• Ability to multitask and pay extreme attention to detail.
• Self-motivated with the ability to prioritize and problem solve.
• Knowledge of Microsoft Office Suite with intermediate to advanced excel skills.
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25 pounds, climb stairs, and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Education and Qualifications:

Hard requirements:

• Minimum of 1 years of experience in Operations Supervision.

Preferred requirements:

• Experience in public or private alternative transportation demand management (TDM)
• Commercial driver’s license Class B with passenger endorsement
• Knowledge of FMCSA, DOT, DPU policies and procedures

EEOC

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.