Operations Supervisor jobs in Baton Rouge, LA

• Customer Service & Sales*

- Greets and assists customers in finding products and partners with other team members when additional help is needed

- Models for and holds team accountable for outstanding customer service

- Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner

• door to floor / RFID / Inventory*

- Assists with inventory counts and updates to ensure accurate in-stock information for customers

- Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger

- Leads door to floor merchandise preparation process; achieves productivity target by setting goals and monitoring pace of work

- Provides guidance to Operations team to prepare merchandise in a timely manner

• • Pricing & Signing*

- Manages and engages pricing and signing team and the promotional price signing process within the store

- Manages the Operations team to complete price changes accurately and on time in order to maximize sales

- Reviews Support Workload Tool to plan Pricing and Signing hours - Manages re‐ticketing and re‐packaging execution

- Submits weights and measures audit results and addresses any noted issues

• • Stockroom Activities*

- Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes

- Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.e., UPS, FedEx, etc.)

- Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities

- Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink

• • General Operations *

- Manages the annual inventory process

- Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines

- Manages all equipment, facility repairs and maintenance

• Team Development

- Responsible for the completion of Operations associate training and policy compliance

- Consistently provides ongoing feedback and coaching with associates - Maintains notes / observations of each associate’s strengths and opportunities

- Takes action on performance and policy issues within the team

• • Performance Standards *

- Supports company shrink and safety initiatives

- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• retail operations: 3 years (Preferred)

Work Location: In person