Operations Supervisor jobs in Auburn, AL

POSITION TITLE:

Transportation Operations Supervisor

FLSA:

Exempt

SALARY:

$53,292 yearly

WORK DAYS:

240

LOCATION:

Transportation Department

REPORTS TO:

Director of Transportation

REQUIREMENTS:

1. Educational Level:

High School diploma/GED; Bachelor Degree in Computer Science or closely related area preferred.

2. Certification/License Required:

Valid Driver’s License CDL: Class B with P and S endorsement; Third (3^rd) Party Tester Certification

3. Experience:

Minimum of three years in database maintenance or closely related work experience required. Experience in computer programming, SWL, and statistical software packages is preferred.

4. Physical Activities:

Routine physical activities that are required to fulfill job responsibilities.

5. Knowledge, Skills, & Abilities:

Written and Oral Communication

1.

Prompt and regular attendance is required to ensure the overall daily goals of the department can be achieved.

2.

Oversee, supervise, and monitor all aspects of the departments routing process and operations including, but not limited to, dispatch, customer service, field trips, and safety training classes for new hires along with training for the current employees.

3.

Coordinate with Transportation Department Staff, Schools and Stakeholders on the start of school protocols pertaining to online registration for bus transportation, routing and distribution of the real bus passes.

4.

Communicate with parents and appropriate school-based staff regarding bus delays, bus no-shows, bus mechanical breakdowns, bus accident delays and student issues.

5.

Oversee the Transportation Departments on-boarding process for new employees.

6.

Maintain, distribute, and update daily, weekly, monthly, annual, and other periodic transportation data reports.

7.

Collaborate with third party vendors to resolve software concerns for the purpose of ensuring consistent operation, service upgrades are discussed and met, and cost falls within the budget guidelines.

8.

Provide key performance metric reports and identify areas of service improvements to ensure sustainable customer service execution and all service levels are met.

9.

Work cohesively daily with the Transportation Supervisor staff on all elements of the operation to ensure the overall success of the department.

10.

Receives and respond to telephone calls, personal and department emails, and voice mails for the purpose of notifying appropriate personnel regarding priority situations from schools, parents, and students. 

11.

Communicate with parents, community members, and school/district personnel as needed to resolve issues and concerns.  Work as a liaison for the Transportation Supervisor to resolve parent and school complaints.  Coordinate with schools and the special needs department regarding the coordination of transportation activities.

12.

Respond to bus accidents as needed.  Assist with re-training of bus drivers after an accident. Distribute to all appropriate staff members an Accident/Incident Report.

13.

Liaison between the Department of Information Services, the School Board, City/County Departments, etc. for the exchange of data between the Transportation Department and these partners.

14.

Perform other duties as assigned.