Operations Specialist jobs in Concord, CA

Job Summary:

The Operations Specialist will leverage our internal technology solutions to support client coverage and drive user adoption and data integrity. Additionally, they will schedule our security personnel, while supporting invoice preparation.

Primary Responsibilities:

· Perform the daily process as defined in team process documentation to audit timesheets for Pay & Bill operations.

· Be a problem solver - Tackle issues that involve people, things, and processes by using logic, common sense and data. Identify the root cause of a problem as opposed to focusing on the symptoms.

· Identify/escalate issues to appropriate leadership and partner with other functional units to drive resolution.

· Work with our management, product, and development teams to establish suitable departmental processes to support administrative, development, and change management activities.

· Act as super user and assist in training of other team members to support growth of Salesforce skill sets within multiple divisions.

Qualifications:

· A Bachelor’s degree or equivalent work experience preferred.

· 1 to 3 years of experience utilizing Salesforce within a medium to large organization preferred. Salesforce Trailhead completions also preferred.

· Proficient at report writing and data manipulation using modern tools.

· Capable of achieving objectives and meeting deadlines in dynamic, high-pressure organizations.

· Comfortable diving into analyses, offering business recommendations, and facilitating organizational agreement.

· Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate requirements from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

· You have flexibility in your schedule. While this position is for normal business hours, you may be required to occasionally work any day of the week, during daily operating hours.

Other Requirements or Competencies:

· You’re self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to produce a great work product.

· Adaptable to change.

· High degree of accuracy and attention to detail.

· Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.

Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Fairfield, CA: Relocate before starting work (Required)

Work Location: In person