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Position Summary
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***Requires Lean/Six Sigma Green Belt or higher within 1 year of hire and travel may be required to all MaineHealth Regions.
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Serves as member of the MHMG Operations team by managing operationally focused projects and initiatives with an advanced skill set and knowledge of workflow redesign, project management, data analytics, and service excellence. Partners with MHMG Senior Leadership team to develop and implement MHMG system and practice/department improvements and/or processes. Provides operational analysis and consultation services of all aspects of ambulatory practice operations. Develops and implements recommendations for operational improvements and workflow redesign as identified in the operational analysis.. Provides on-site support and customized coaching for physicians, front line leaders and care team members.
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Required Minimum Knowledge, Skills, and Abilities (KSAs)
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Education: Bachelor's degree preferred.
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License/Certifications: N/A
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Experience: Three years of progressive and relevant experience in a multi-specialty group practice environment.
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Knowledge of organizational policies, procedures, systems and objectives.
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Knowledge of physician practice systems and operations.
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Knowledge of healthcare administration systems, governmental regulation and compliance requirements.
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Knowledge of computer systems and applications including Epic Ambulatory Electronic Medical Record and Practice Management Systems, Word, Excel, and PowerPoint.
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Skills in organizing, planning and leadership.
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Skills in exercising initiative, judgment, problem solving and decision-making.
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Skills in developing and maintaining effective relationships with medical and administrative staff, patients and the public.
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Ability to communicate clearly and effectively, both verbal and written.
Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.