Operations Manager manages the daily activities of an organization's operations. Implements company policies, procedures, and initiatives to ensure efficient operations. Being an Operations Manager monitors performance against operational goals and evaluates and enhances current operational systems. Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders. Additionally, Operations Manager coordinates operations with other functions. Typically requires a bachelor's degree. Typically reports to a director. The Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Overview: A Hospitality Operations Manager is responsible for overseeing and coordinating all daily aspects ofhospitality services at the Heaven’s Door Visitor Center. They ensure that guests or customers have a positive and enjoyable experience while maintaining high standards of service, cleanliness, and efficiency. The role of a Hospitality Manager is pivotal in creating a welcoming and pleasant atmosphere, ultimately contributing to customer satisfaction and loyalty. This role also requires the alibility to champion the Heaven’s Door brand with knowledge and industry expertise. A Hospitality manager plays a critical role in ensuring the success of a business's hospitality department. They must possess strong leadership skills, a passion for customer service, and the ability to create a positive and memorable experience for all guests or customers.
Key Responsibilities:
Guest Relations:
Staff Management:
Operational Excellence:
Customer Service:
Event Management & Promotions:
Support the Event & Sales manager to make sure all events are executed with extremedetail and satisfaction.
Collaborate with other departments, suppliers, and vendors to provide exceptional eventexperiences.
Compliance and Safety:
Qualification and Skills:
Education and Experience Requirements:
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0 Operations Manager jobs found in Frankfort, KY area