Operations Clerk jobs in Twin Falls, ID

Job Description

The Operations Support Clerk is responsible for performing a variety of operations support duties including prepping, scanning and verifying documents related to branch and operations support functions. He or she ensures that scanned records are in the system accurately and accessible to bank personnel promptly. Operations Support Clerk verifies new accounts and accompanying documentation in accordance with established guidelines. He or she assists with monitoring dormant and inactive accounts and completing dormant/inactive file maintenance. Operations Support Clerk completes Asset Verifications and SSA Verifications. He or she answers telephones, completes password resets for branch personnel, completes assigned reports and documents, provides assistance to area personnel and performs routine clerical functions as needed.

Qualifications

• Must be at least 18 years old
• High School diploma or equivalent required
• Computer knowledge including Microsoft Office software, the internet, and email
• Good understanding of financial services and products preferred
• Banking experience or knowledge of bank operations and regulations preferred
• Professional appearance, dress, and attitude
• Excellent written and verbal communication skills
• Able to operate related computer applications and business equipment, including 10-key and telephone
• Able to accommodate and get along well with coworkers
• Able to work in a fast-paced environment

Responsibilities

• Assumes responsibility for the effective performance of scanning and related functions
• Scans documents and paperwork as assigned. Ensures that all paperwork is scanned accurately and is easily accessible on the Laserfische System
• Ensures that prepping and scanning processes are completed in accordance with established bank policies and procedures
• Indexes documents to ensure that they are scanned in the correct location
• Maintains, updates, and purges files and records as appropriate
• Assumes responsibility for verification of new accounts and related documentation according to established guidelines in order to maintain quality control
• Completes verification of new accounts and related documentation for quality control purposes daily
• Maintains log of noted exceptions and reports to specified branch personnel and management
• Assumes responsibility for assisting the department with various retail operations support functions as assigned
• Assists with monitoring of dormant and inactive accounts and dormant/inactive account file maintenance. Responds to branch and customer inquiries with regard to dormant accounts
• Assists with OD Courtesy and deficit account letters and maintenance. Responds to branch and customer inquiries with regard to OD Courtesy and deficit accounts
• Assists with password resets for various teller and new account programs including Citrix, Loomis, Efunds, Integrated Teller, ClickSwitch, WebCapture, Cashiers Checks and Forms
• Completes Asset Verifications and SSA/SSI Verifications in accordance with bank policy
• Responds to questions from customers and bank personnel. Researches information, and resolves problems, errors, or discrepancies in records
• Answers telephone and professionally responds to telephone and email questions. Ensure email communications are accurate, thorough, and free from errors
• Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with bank personnel and with management
• Assists related departments as needed
• Supports retail operations support personnel as needed
• Maintains the professional reputation of D.L. Evans Bank
• Promotes D.L. Evans Bank at all times
• Serves as a representative for D.L. Evans Bank in the community

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!

D.L. Evans Bank is an Equal Opportunity Employer (EOE/AA/W/M/Vets/Disabled). VEVRAA Federal Contractor.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance