Online Banking Specialist administers and supports online banking products, including ATMs, debit and credit cards, and online bill-paying services. Responds to all customer issues and inquiries about online tools and products. Being an Online Banking Specialist performs clerical and data entry tasks required to administer and process online banking transactions and create new accounts. Requires a high school diploma. Additionally, Online Banking Specialist typically reports to a supervisor or manager. The Online Banking Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Online Banking Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Summary: The Commercial Online Banking Support Specialist’s primary responsibility is to provide support to the Bank’s commercial online banking customers and auxiliary treasury service products, such as ACH, RDC, MDC, Wire Transfers, Positive Pay (check and ACH), Bill Pay, and Admin functions. Coordination and collaboration with the team to ensure open treasury tickets are processed in a timely manner. Set a positive tone and sense of urgency to resolve customer issues by diving deeper into the problem and root cause then proactively seek a solution to improve the process.
Essential Duties & Responsibilities
Required Qualifications
Preferred Qualifications