Online Banking Specialist jobs in Washington

Online Banking Specialist administers and supports online banking products, including ATMs, debit and credit cards, and online bill-paying services. Responds to all customer issues and inquiries about online tools and products. Being an Online Banking Specialist performs clerical and data entry tasks required to administer and process online banking transactions and create new accounts. Requires a high school diploma. Additionally, Online Banking Specialist typically reports to a supervisor or manager. The Online Banking Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Online Banking Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Banking specialist
  • Heritage Bank
  • Oak Harbor, WA FULL_TIME
  • Base Salary Range : Level I-$17.52 -$20.59 -$23.66 per hourLevel II- $17.65 - $21.62 - $25.59 per hourSenior- $18.16 - $22.

    70 - $27.25 per hourDepending on qualifications and experience Customer Service Center Representative (Customer Care Banking Center Specialist) I, II or Senior may be considered.

    At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy.

    Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day.

    Position Overview : Are you a and customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes?

    Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity!Heritage Bank is seeking a Customer Care Banking Center Specialist at our Oak Harbor Branch in Oak Harbor, WA.

    Customer Care Banking Center Specialistsare a driving force of the Bank to many of our customers and non-customers alike, and we are looking for people who want more than just a job who want to make a difference in the communities where we live and work.

    Our organization has a positive core culture and a commitment to excellence through continuous improvement.Individuals on this team help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs.

    Level I and II positions available depending on experience.This position is Full Time; typical schedule is Monday Friday8 : 30 a.

    m to 5 : 30 p.mand rotating Saturdays 9 : 00 a.m to 1 : 00 p.m. Flexibility is required to work to ensure adequate staffing for training or employee absences.

    The successful candidate will be able to : Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards.

    Build and maintain strong relationships with all internal and external customers. Perform and / or assist with a full range of customer service oriented telephone activities;

    responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed.

    Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource.

    Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate.

    Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits.

    Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and / or for additional research or resolution.

    Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships.

    Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities.

    Maintains accurate and up to date knowledge of the Bank’s products, services, policies and procedures as well as federal and state compliance requirements.

    Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions.

    Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance. Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities.

    Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.

    Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.

    Requirements : High School Diploma or equivalent - required. Job-specific and / or ongoing participation in Bank sponsored education may be required.

    Level I- Minimum 6 months to a year of recent experience in retail banking and / or bank operations, with emphasis on providing exceptional customer service, within a financial services and / or service center industry required.

    Level II - 2 years recent experience in retail banking, bank operations and / or a service / call center environment, with working knowledge and experience in multiple functions including online / electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems required.

    Senior -3 years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry required.

    Call center experience in a lead capacity preferred.Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service.

    Ability to maintain and manage personal composure when confronted with a difficult situation and / or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management.

    Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding / follow up or technical issues over the phone, in person and via email;

    with the ability to read, write, speak and understand English well. Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank’s products and services with confidence preferred.

    Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy;

    with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met.

    Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments.

    Ability to work effectively as a team contributor on all assignments. Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services.

    Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints. Flexible with and accepting of change in a fast paced environment.

    Unquestionable integrity in handling sensitive and confidential information required. General use and understanding of MS Office products (Word, Excel, Outlook);

    knowledge of telephony hardware / software and contact center specific applications preferred, with the ability to learn and adapt to new technologies quickly.

    Understanding and working knowledge of the Bank’s core processing / operating system and experience using Cisco telecommunication systems preferred.

    Working Environment / Conditions : Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.

    Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and / or rotating schedule, Saturday’s and / or extended hours, as needed.

    Physical Demands / Effort : Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone.

    Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.

    Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.

    Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment) Heritage Bank is an Equal Opportunity Employer Salary Range DisclaimerThe base salary range represents the min, mid and max of Heritage Bank’s salary range for this position.

    Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance.

    The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees.

    Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and / or bonuses.

    Street : 450 SW Bayshore DriveCity : Oak HarborZipCode : 98277

    Last updated : 2024-03-06

  • 20 Days Ago

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Online Leasing and Marketing Specialist
  • Property Assets Management LLC
  • Vancouver, WA FULL_TIME
  • Job Overview:We are seeking a highly skilled and motivated Digital Marketer to join our team. As a Digital Marketer, you will be responsible for developing and implementing digital marketing strategie...
  • 6 Days Ago

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Remote Online chat specialist
  • Retirement Solutions Advisors
  • Tacoma, WA FULL_TIME
  • Company DescriptionThe “right fit” must be determined with care. Our extensive knowledge of the legal and regulatory environment assures our client’s plan design and operation will meet these requirem...
  • 6 Days Ago

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Remote Online chat specialist
  • Retirement Solutions Advisors
  • Seattle, WA FULL_TIME
  • Company DescriptionThe “right fit” must be determined with care. Our extensive knowledge of the legal and regulatory environment assures our client’s plan design and operation will meet these requirem...
  • 7 Days Ago

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Retail Banking Specialist
  • BEAL NEVADA SERVICE CORPORATION
  • Bellevue, WA FULL_TIME
  • Come join Beal Bank’s thriving retail banking team and bring your passion for great customer service! Our Retail Banking Specialists are part of a small, vital, hands-on team who provide exceptional f...
  • 23 Days Ago

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Customer Banking Specialist - Eaton
  • Commonwealth Bank
  • UNKNOWN, WA PART_TIME
  • Thorough training program to kickstart your banking career Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture Please note that rosters are predete...
  • 3 Days Ago

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Private Banking Assistant
  • Safra National Bank of New York
  • North Miami Beach, FL
  • Private Banking Assistant | New York Safra National Bank of New York ("Safra National") is a nationally chartered U.S. B...
  • 3/28/2024 12:00:00 AM

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Senior Community Banking Specialist / Universal Banker
  • ACNB BANK
  • Gettysburg, PA
  • Job Description Job Description Come join our team!!!! Founded in 1857 we are a highly successful community bank where c...
  • 3/28/2024 12:00:00 AM

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Investment Banking Executive Director
  • Santander Bank
  • New York, NY
  • Investment Banking Executive Director New York, United States of America USA Job Family Description: Identifies and purs...
  • 3/27/2024 12:00:00 AM

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Banking Assistant Manager
  • L.K. Jordan & Associates
  • Port Aransas, TX
  • Job Description Job Description Assistant Branch Manager Responsibilities •Maintains strong collaborative relationships ...
  • 3/26/2024 12:00:00 AM

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CSR- Banking Assistant
  • RESOURCE BANK
  • Mandeville, LA
  • RESOURCE BANK CSR- Banking Assistant PositionSummary: This position reports to the assignedMarket Leader with responsibi...
  • 3/25/2024 12:00:00 AM

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Commercial Banking Assist
  • Passumpsic Savings Bank
  • Saint Johnsbury, VT
  • Job Description Job Description Passumpsic Bank is looking for a bright, energetic and highly motivated individual to jo...
  • 3/25/2024 12:00:00 AM

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Sustainable Banking – Executive Director
  • BBVA
  • New York, NY
  • 1. Summary of Responsibilities: Provide wholesale coverage and develop the commercial relationship with a well-defined g...
  • 3/24/2024 12:00:00 AM

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Sustainable Banking – Executive Director
  • BBVA
  • Houston, TX
  • 1. Summary of Responsibilities: Provide wholesale coverage and develop the commercial relationship with a well-defined g...
  • 3/24/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Online Banking Specialist jobs
$42,246 to $54,264

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