Online Banking Specialist jobs in San Antonio, TX

Online Banking Specialist administers and supports online banking products, including ATMs, debit and credit cards, and online bill-paying services. Responds to all customer issues and inquiries about online tools and products. Being an Online Banking Specialist performs clerical and data entry tasks required to administer and process online banking transactions and create new accounts. Requires a high school diploma. Additionally, Online Banking Specialist typically reports to a supervisor or manager. The Online Banking Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Online Banking Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Business Digital Banking Specialist
  • Vantage Bank Texas
  • San Antonio, TX FULL_TIME
  • Description

    JOB CLASSIFICATION


    Full / Part-time: Full-time

    Hours Per Week: 40 hours

    Location: 45 NE Loop 410, Suite 500 San Antonio, TX 78216


    JOB SUMMARY


    The Business Digital Banking Specialist position will be a part of a team within the Operations department. This group is responsible for handling the paperwork, set up and maintenance of Business Online services for the bank’s business clients. Support is provided to the clients by phone, email, and chat communication. The Business Digital Banking service offered by the bank includes a variety of products that may change or be added. The Business Digital Banking Specialist must work as part of the team to ensure that all duties, requests and projects are completed. Duties will be assigned by the department manager and will include learning to be the back-up for duties assigned to other employees in the department. Employees must learn and maintain knowledge in all aspects of Business Online including ACH rules, deadlines, system updates, banking rules and regulations. In addition, a knowledge of overall business banking is required to be prepared to assist clients with many questions or issues.


    ESSENTIAL DUTIES


    The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

    1. Process the set-up of clients, users, and accounts for new Business Online access requests, changes, and removals.
    2. Add, change, or delete TM services associated with business online banking such as small business bill pay, positive pay, lockbox, remote deposit capture, wires, ACH, and Mobile Deposit.
    3. Review of accurate documents submitted by bankers for online banking access.
    4. Resolve and/or communicate the progress of Business Online and TM service requests tickets to the bank personnel.
    5. After set-ups, changes or deletions in Business Online or Positive Pay are completed, verify the system maintenance for accuracy and resolve any discrepancies.
    6. Troubleshoot user computer access and ACH or Positive Pay file creation issues.
    7. Assist internal and external customers to resolve Business Online error messages or questions from users and bank sales staff.?
    8. Complete the daily positive pay scrub of exceptions and make necessary corrections to release items for client review.
    9. Process the daily ACH Return’s and Notifications of change to charge back or credit back client accounts and provide notices to our ACH originators.
    10. Upload Treasury management documents to Director for record retention.
    11. Review on a monthly basis closed accounts to remove from online access, wire, ACH and RDC service. Notify TM department to update ACE system approval memo and to obtain a new agreement if needed due to all primary entity accounts closing.
    12. Review the monthly processed coupons and checks for lockbox and report for billing customers.
    13. Review loans set up for payment by ACH to an external account for proper ACH authorization documents.
    14. Maintain Treasury Management services list and submit file to upload for analysis billing each month.
    15. Maintain CORE to document TMO number, digital tie relationship, and analysis options for customer billing including TM bonus earning credit rates.
    16. Support business client customers via phone, chat, and email with all online banking access issues, wires, ACH files, Positive Pay, RDC, Mobile banking, Bill Pay, etc.
    17. Maintain inventory of RDC scanners and ship to clients as needed.
    18. Monitor customer RDC, ACH and Wire limits and process for approval temporary increases as needed.
    19. Monitor wires with pending dual control and contact clients if needed to ensure they meet daily deadlines.
    20. Review annual ACH limit review, RDC limit review and onsite visits.
    21. Assists in working with Fiserv and other vendors to resolve issues requiring further escalation.
    22. Performs other duties as assigned by team leaders or department manager.

    Requirements

    QUALIFICATIONS


    These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

    • At least two years of banking and customer service experience and knowledge of bank operations.
    • Excellent verbal and written communication skills in English and Spanish (must be bilingual).
    • Proficient in Microsoft computer applications.
    • Strong organizational skills, able to manage priorities and workflow.
    • Excellent customer service skills.
    • Ability to learn quickly and retain knowledge.
    • Ability to work independently and with other team members with minimum supervision.
    • Ability to handle large volumes of work while meeting deadlines.
    • Visual and mental concentration is necessary for accurately completing task.
    • Versatility, flexibility and a willingness to work in a constantly changing environment with enthusiasm.
    • Multitask oriented.
    • Ability to work in an environment where other employees can also be heard working.
    • Ability to effectively communicate with people at all levels.


    EOE/M/F/D/V

  • 8 Days Ago

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Banking Center Operations Specialist
  • Texas Regional Bank
  • Spring, TX FULL_TIME
  • Position Summary The Banking Center Operations Specialist plays a dual role within the banking center by providing both Teller and New Account services. Providing high quality customer service and a p...
  • Just Posted

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Online Order Fulfillment and Inventory Specialist
  • The Camera Exchange
  • San Antonio, TX FULL_TIME
  • We are looking for a detail-oriented person who has a good knowledge of photography/videography products and is a self described "gearhead", who can processing online orders, and receive inventory shi...
  • 13 Days Ago

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All Star Patient Service Specialist for Physical Therapy Clinic
  • Liberty Rehabilitation Specialist Inc
  • San Antonio, TX FULL_TIME
  • All-Star Patient Service Specialist needed for Physical Therapy Clinic Do you believe you can change the lives of customers? Do you believe customers should receive personalized, precise, and elite se...
  • 3 Days Ago

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Database and Online Applications Analyst
  • United Way of San Antonio & Bexar County
  • San Antonio, TX FULL_TIME
  • United Way of San Antonio and Bexar CountyJob DescriptionTITLE:Database and Online Applications AnalystDEPARTMENT:Resource DevelopmentGRADE:IMMEDIATE SUPERVISOR:Chief Development OfficerEXEMPTION STAT...
  • 18 Days Ago

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Personal Banking Representative II
  • H-E-B FEDERAL CREDIT UNION
  • San Antonio, TX FULL_TIME
  • H-E-B Federal Credit Union (HEBFCU) has a Personal Banking Representative position available. This is a hybrid position for candidates in San Antonio and the surrounding area. The candidate is respons...
  • 20 Days Ago

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0 Online Banking Specialist jobs found in San Antonio, TX area

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Assistant Branch Manager
  • Regional Finance
  • Universal City, TX
  • Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our cu...
  • 3/28/2024 12:00:00 AM

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Personal Banker Roving Greater San Antonio North
  • WELLS FARGO BANK
  • San Antonio, TX
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/28/2024 12:00:00 AM

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TFR - Branch Manager- Trench Safety
  • Texas First Rentals
  • San Antonio, TX
  • Job Summary:This position directs all activities of a single store location with responsibility for profit and loss. In ...
  • 3/28/2024 12:00:00 AM

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Bank Business Process Consultant Lead
  • USAA
  • San Antonio, TX
  • Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
  • 3/27/2024 12:00:00 AM

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Business Specialist (SA)
  • Lone Star National Bank
  • San Antonio, TX
  • Job Details Job Location San Antonio Medical - San Antonio, TX Summary The Business Banking Specialist (BBS) is an enthu...
  • 3/27/2024 12:00:00 AM

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Senior BSA/AML Analyst
  • SNI Financial
  • San Antonio, TX
  • SENIOR BSA/AML ANALYST - SAN ANTONIO - ONSITE - SALARY $75K-90K This position will assist the BSA Manager and SVP/Regula...
  • 3/27/2024 12:00:00 AM

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Small Business Financial Manager / Full Charge Bookkeeper
  • Alamo Provisions Company
  • San Antonio, TX
  • Job Description Job Description About Us: We are a dynamic and growing group of small businesses with diverse product li...
  • 3/26/2024 12:00:00 AM

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Personal Banker Zarzamora Bilingual Spanish Required
  • PNC Financial Services Group, Inc.
  • San Antonio, TX
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 3/25/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Online Banking Specialist jobs
$37,974 to $48,776
San Antonio, Texas area prices
were up 1.2% from a year ago

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