Online Banking Specialist jobs in New York

Overview

Responsibilities

• Reviewing open accounts for collection efforts.

• Making outbound collection calls in a professional manner while keeping and improving customer relations.

• Collect customer payments in accordance with payment due dates.

• Identify issues attributing to account delinquency and discuss the issue with the Asset Manager and the Management (when needed) regarding customers which might need to be placed on suspense or sent to outside collection agency, or the customer that may benefit from payment deferrals or whole term debt restructuring, etc.

• Work closely with the Asset Manager on those accounts that trending towards repossession. 

• Identify issues with billing, pricing, systems, etc. and escalate as needed including assisting the Accounting Department to resolve any billing or payment misapplication issues.

• Maintain and document communication with customers, this includes updating all customer comment logs, drafting and sending  all Demand, Default and other Notices to delinquent customers.

• Prepare reports for management.

• Work with other departments to ensure that client/customer expectations are being met.

Qualifications

• Highly knowledgeable of all aspects of the leasing business from origination through maturity including repossession/resale/litigation/bankruptcy

• Knowledgeable of  lease management systems (Aspire, Sungard Ambit Asset Finance, or similar application systems).

• Strong communication skills with internal and external and both writing and interpersonal.  Maintain professional attitude toward the customer, especially in the difficult situation. 

• Need to have strong skill to manage expectations of both internal and external stakeholders and provide a timely response

• Minimum of 5 years collections experience in leasing industry; or 3-4 years collections experience plus 2-4 years combined experience in credit and/or machinery, transportation and equipment appraisal, preferably at a leasing company; or an appropriate combination of education and experience

• Ability to work independently and to adapt to a fast changing environment. 

• Must have attention to details and able to manage complex operations and asset management procedure.

• Ability to multitask and work under pressure under time constraint.  

• Advanced Excel Skills 
• Preferred:BA / BS (or equivalent experience)