Online Banking Specialist administers and supports online banking products, including ATMs, debit and credit cards, and online bill-paying services. Responds to all customer issues and inquiries about online tools and products. Being an Online Banking Specialist performs clerical and data entry tasks required to administer and process online banking transactions and create new accounts. Requires a high school diploma. Additionally, Online Banking Specialist typically reports to a supervisor or manager. The Online Banking Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Online Banking Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Description
Our organization is seeking a tech-savy, customer-oriented individual to join our team as an EG4 Online Support Specialist. The ideal candidate will be responsible for providing excellent customer service to our customers through forums, Facebook, and other digital channels. They will assist with a wide range of technical queries, sharing additional knowledge about our products and services, and creating a lasting positive experience for our users.
A successful candidate must be able to:
● Respond to customer inquiries promptly and accurately on various online platforms such as forums, Facebook, etc…
● Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems.
● Collaborate closely with the R&D department to identify and implement solutions for customer concerns.
● Demonstrate excellent communication skills to convey technical information to customers effectively.
● Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.
● Provide feedback regarding customer concerns, operational issues, and trends to help drive product and support improvements.
● Maintain up-to-date knowledge about our products and services.
● Provide support over the phone with our Technical Support team when needed.
● All other duties assigned
A successful candidate will demonstrate:
● Commitment to the empathy of the customer.
● The ability to critically analyze, research, and verify information through online resources, manuals, or with the R&D department.
● Desire to be a team player and eager to learn and master new technical topics.
● Attention to detail and ability to effectively multi-task.
● Highly proficient in decision-making and problem-solving.
● The capability to demonstrate and exercise composure in high-pressure scenarios involving dissatisfied customers. showcasing self-control and professionalism.
Qualifications:
● Experience with test equipment and remote/web-based diagnostic tools.
● Must have exceptional written and verbal communication skills.
● Exceptional leadership, organizational and interpersonal skills.
● 2 years of customer service/support experience
● Preferred Bilingual (Spanish)
● NABCEP Photovoltaic Associate certification.
Physical Requirements:
This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.
EG4 Electronics Perks:
Medical.
Dental.
Vision.
Supplemental life.
PTO.
Company-branded merchandise.
Community events.
Company-funded continued education opportunities.
Discounts and perks through locally owned businesses.
Free Lunch Fridays!
EEO Statement:
EG4 Electronics is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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