Online Banking Manager jobs in Arkansas

Online Banking Manager oversees online banking activities. Develops policies and procedures for electronic banking processes to ensure compliance with established standards and regulations. Being an Online Banking Manager directs support operations to resolve customer issues with online tools. Participates in the maintenance and development of the bank's online products and services. Additionally, Online Banking Manager requires a bachelor's degree. Typically reports to a director. The Online Banking Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Online Banking Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Banking Center Manager
  • First Security Bank
  • Springdale, AR FULL_TIME
  • First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

    Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

    The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. This job description may be reviewed and modified at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

    SUMMARY

    The Banking Center Manager ensures the efficient daily operation of a full-service banking center. Maintains staff by assisting with selecting, orientating, and training employees, maintaining a safe, secure, and legal work environment, developing personal growth opportunities. Develops new deposit, coordinates, and administers policies. Provides a superior customer experience and promotes sales and service culture through coaching, guidance, and staff motivation. Actively supervises and trains staff while assisting in the response of customer account inquiries and aids in resolving customer problems and complaints.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Responsible for management of the banking center team including service, sales, and operations. Adheres to all department and company policies and procedures and follows applicable banking regulations.

    Personnel:

    • Ensures training and development of retail staff on bank protocol, operational processes, policies, and procedures.
    • Creates a positive working environment that facilitates exceptional service, expanding profitable relationships and employee engagement.
    • Support and promotes an environment that provides a level of care that makes customers feel welcomed, significant, and engaged.
    • Engages banking center team to take ownership of achieving personal and banking center goals.
    • Ensures Bank Better Coaching forms are completed according to Bank Better guidelines.
    • Exchange information and keep staff informed of pertinent changes in operational policy and procedures.
    • Manages and schedules retail staff for banking center. Strong knowledge of Microsoft Word required.
    • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing policies, procedures, and productivity standards. Conduct banking center staff meetings/huddles when needed.
    • Visually identify that mandatory labor law posters are in compliance and are conspicuously displayed in areas frequented by all employees on a regular basis and can readily see them. Verify accuracy with Human Resources.
    • Awareness of essential employment law concepts and apply, interpret, and execute policies reviewed during Banking Center Manager meetings and Bank Better University.

    Operations:

    • Frequently performs all essential teller/csr duties and ensure that these duties are followed by retail staff.
    • Provides and ensures that customers receive exceptional service, and that staff executes operational excellence.
    • Ensures that team maintains customer confidence and protects bank operations by keeping information confidential.
    • Maintains security procedures to protect the team and banking center against robbery and other criminal acts.
    • Ensures audit controls are followed to protect the bank from unnecessary risk and exposure and Teller/Bank Center Audits are completed on time every month.
    • Support compliance with regulatory guidelines such as Bank Secrecy Act, Regulation CC and Regulation E.
    • Review Fraudulent transactions and suspicious activities identified by team members.
    • Monitor wire transfers initiated by team members for accuracy.
    • Serves as a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
    • Resolves customer complaints which are beyond the scope of other banking center personnel. Discuss and communicate complex and sometimes sensitive subjects with clarity and tact.
    • Resolve any outstanding CSR maintenance issues tracked by banking center personnel.
    • Works with members of top management to develop banking center objectives and the specific programs necessary to achieve them. Ability to speak effectively to small groups of employees or customers.
    • Ability to read and interpret documents and write routine correspondence via MS Outlook.
    • Understanding of debit-credit and account balancing and ability to identify and resolve staff balancing issues are required Proficiency in numeracy skills such as addition, subtraction, multiplication, division, percentages, and decimals will be required.
    • Complete special requests by redeeming U.S. Savings Bonds, processing gift cards, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals

    Business Development:

    • Educates banking center team about products and services offered through other lines of business. Ensures that team receives proper training to demonstrate abilities to sell and cross-sell products. Follows marketing initiatives within guidelines provided.
    • Focus on enhancing customer relationships through referrals.
    • Maintains existing customer relationships.
    • May participates in community outreach and activities to enhance the bank’s image and develop additional business and referral sources.
    • Constantly communicate and exchange information with external and internal customers. Executing operational excellence by meeting quality service requirements, connecting through Bank Better experiences, and delivering 2nd Mile Service.

    Additional Duties & Responsibilties:

    • Operate computer, telephone, keyboard scanner and copier. Computer skills including strong knowledge in MS Office Outlook, typing, 10 key and the internet. May assist retail staff with money counter and drive-thru tube. Proficiency with Bankway software will be required.
    • Must be able to arrive at work on time, work on site and work cooperatively with other co-workers. Must be able to travel between banking centers.
    • Complete all on-line compliance Teal Training courses in a timely manner.
    • Will be required to attend Bank Better University and incorporate the primary leadership responsibilities:
      • Champion our Bank Better values, culture, and brand promise
      • Champion operational excellence, a culture rooted in a passion for the Bank Better customer experience
      • Champion quality customer service
      • Communicate with excellence
      • Foster a positive work environment
      • Develop people
      • Ensure accountability
      • Make sound decisions
    • Additional duties may be assigned or required by management.

    SUPERVISORY RESPONSIBILITIES: This position has supervisory responsibilities that include the ability to hire, terminate, discipline, and evaluate employee performance for all the retail employees. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision.

    Hours of Availability:

    Regularly Scheduled Hours/Week: 40 hours | Monday - Friday 7:30am - 6:00pm | Rotating Saturdays 8:30am - 12:30pm (typically 1 per month). | *Extended working hours may be required.

    Qualifications/Education/Experience/Skills:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Candidate must be, at a minimum, 18 years of age.

    EDUCATION:

    • High School Diploma or GED required.

    EXPERIENCE:

    • 3 years’ prior banking experience and strong understanding of CSR functions required.
    • Previous supervisory experience preferred.
    • Ability to successfully train employees.
    • Have reached Retail Banking Specialist 3 level preferred (Internal Only)
    • Working knowledge of Excel to assist with scheduling of employees required.

    SOFT SKILLS

    Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish positive and productive work relationships; able to generate trust, ability, and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT INFORMATION

    Physical Demands
    The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, identify customers inside the lobby and outside of the bank, review customer transactions and verify necessary information, and identify counterfeit currency. The position also requires the ability to articulate sufficiently well to communicate with customers and co-workers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.

    The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.

    The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Mental Demands
    The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.


    EEO/AA/M/F/Vet/Disability

  • 3 Days Ago

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Data entry clerk remote
  • TowardJobs Online
  • Little Rock, AR FULL_TIME
  • Administrative Assistant / Data Entry Clerk - Work From Home Remote Part-Time (Side GIG) We are seeking inspired people to take part in across the country & local paid studies. Become Part Of This Wor...
  • 24 Days Ago

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Sales Associate
  • Impressions Online Boutique
  • Fayetteville, AR FULL_TIME
  • Job Description Job Description Description : As a Sales Associate for Impressions Boutique & Gifts in Fayetteville, AR you will be responsible for assisting customers in finding the perfect outfits a...
  • 4 Days Ago

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Junior Account Manager / Customer Success Manager im Online Marketing (m/w/d)
  • Ströer SE & Co. KGaA (Ströer Gruppe)
  • Stuttgart, AR FULL_TIME
  • UnternehmensbeschreibungDie RegioHelden GmbHist eines der am schnellsten wachsenden Unternehmen für lokale Internetwerbung in Deutschland. Für kleine und mittlere Unternehmen aus über 80 Branchen biet...
  • 14 Days Ago

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AE - Merchandising Team Leader (Assistant Manager) - US
  • Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
  • United States, AR FULL_TIME
  • BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
  • 18 Days Ago

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Remote Online chat specialist
  • Retirement Solutions Advisors
  • Hot Springs, AR FULL_TIME
  • Company DescriptionThe “right fit” must be determined with care. Our extensive knowledge of the legal and regulatory environment assures our client’s plan design and operation will meet these requirem...
  • 24 Days Ago

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RN Registered Nurse - Operating Room
  • Ascension
  • Wichita, KS
  • Details Department: Surgery Schedule: Full-time, day shift, working 10:30am - 7:00pm, rotating weekend and holiday call ...
  • 3/29/2024 12:00:00 AM

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Markit EDM Developer
  • Hexaware Technologies
  • Newport Beach, CA
  • About Hexaware: Hexaware Technologies is the fastest growing organization of today, Hexaware gives you great growth pros...
  • 3/29/2024 12:00:00 AM

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MLO/Wholesale Account Executive
  • Royal Business Bank
  • Los Angeles, CA
  • JOB SUMMARY Responsible for business development from retail clients and mortgage brokers. The MLO/Wholesale Account Exe...
  • 3/29/2024 12:00:00 AM

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Financial Advisor
  • Albany Bank & Trust Co NA (Albank)
  • Chicago, IL
  • Position Title: Financial Advisor Reports To: Senior Vice President DESCRIPTION Albank Investments serves the financial ...
  • 3/29/2024 12:00:00 AM

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Senior Treasury Analyst
  • H.I.G. Capital
  • Miami, FL
  • Firm Overview: H.I.G. Capital is a leading global private equity investment firm with $60 billion of assets under manage...
  • 3/29/2024 12:00:00 AM

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Financial Planner-Paraplanner
  • HFM Wealth Management
  • Great career opportunity with well-established, independent, single-office, fee-only, 10-person registered investment ad...
  • 3/29/2024 12:00:00 AM

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Associate Advisor
  • Cetera Investment Services LLC
  • Tampa, FL
  • We are looking for a motivated individual to fill the role of an Associate Advisor for Achieva Wealth Management located...
  • 3/29/2024 12:00:00 AM

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Digital Banking Manager
  • Bank Forward
  • Fargo, ND
  • At Bank Forward, our greatest asset is our employees. Working for a widely respected company with a rich tradition, in a...
  • 3/28/2024 12:00:00 AM

Arkansas (/ˈɑːrkənsɔː/ AR-kən-saw)[c] is a state in the southern region of the United States, home to over 3 million people as of 2018. Its name is of Siouan derivation from the language of the Osage denoting their related kin, the Quapaw Indians. The state's diverse geography ranges from the mountainous regions of the Ozark and the Ouachita Mountains, which make up the U.S. Interior Highlands, to the densely forested land in the south known as the Arkansas Timberlands, to the eastern lowlands along the Mississippi River and the Arkansas Delta. Arkansas is the 29th largest by area and the 33rd...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Online Banking Manager jobs
$62,883 to $90,370

Online Banking Manager in Parkersburg, WV
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Online Banking Manager in Wilmington, DE
If you receive a message which says, "Please upgrade your browser to continue using Online Banking" it means you are using an older web browser that is no longer supported by Online Banking.
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Online Banking Manager in Richmond, VA
Today, being a member of UCCU means having complete access to UCCU’s award-winning Online Mobile Banking Experience, one of the most advanced and comprehensive suites of online banking tools and services in the nation.
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