Oncology Services Director jobs in Franklin, TN

Overview:
Every day, The US Oncology Network (The Network) helps approximately 2,400 independent providers deliver value-based, integrated care to patients - close to home. Through The Network, these independent doctors come together to form a community of shared expertise and resources dedicated to advancing local cancer care and to delivering better patient outcomes. The Network provides practices with access to coordinated resources, best business practices, and the experience, infrastructure, and support of McKesson Corporation . This collaboration allows the providers in The Network to focus on the health of their patients, while McKesson focuses on the health of their practices. The Network is committed to the success of independent practices, everywhere.

Nashville Oncology Associates, a member of The Network, offers comprehensive oncology services using advanced diagnostic methods, therapeutic options, and leading-edge treatments. The providers at Nashville Oncology Associates are known for their excellence in oncology practice. By creating and nurturing an atmosphere of trust and compassion, the practice always puts the patient first.

Nashville Oncology Associates is seeking a Patient Services Representative to join their growing team.
Responsibilities:
SCOPE : Under direct supervision, performs general business office functions that may include some or all of the following: billing and claim submissions; charge capture and payment posting; insurance verification and eligibility; obtaining pre-authorization; counseling patients and families on insurance and payment issues; and account follow-up and payment resolution. As necessary, assists patients and families with obtaining community resources including, but not limited to, housing, transportation, and financial support. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
• Registers patients in the system as necessary.
• Collects and reviews all patient insurance information and completes insurance forms.
• Collects co-pays, deductibles and other out of pocket amounts at the time of visit.
• Confirms patient insurance verification and eligibility.
• Obtains pre-authorization of services and/or referrals.
• Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.
• As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.
• Posts line items and adjustments to patient accounts.
• Balances receipts, reconciles daily work batches and prepares audit trail.
• Prepares deposits for bank as needed.
• Reviews Explanation of Benefits (EOB) for consistency.
• Submits files and processes all claims for payment.
• Researches and resolves claim delay issues.
• Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary.
• Resubmits claims and processes all insurance/patient correspondence.
• Provides all documentation to expedite payment.
• Follows-up on assigned accounts.
• Uses collection techniques to keep accounts current including monitoring for delinquent payments.
Sets-up financial arrangements with patients as necessary.

Qualifications:
MINIMUM QUALIFICATIONS :

High School Diploma or equivalent required.

This position is entry level and requires 0-3 years of medical business office experience.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.