Job Title

Job Description Summary

Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Supervisory Functions:

• Supervise Office Associates and Receptionist.
• Train staff in work procedures and equipment operation.
• Assist with new employee orientation.
• Ensure all employee training (new hire, monthly cross training, etc.) is performed and standard.
• Administer employee discipline.
• Administer employee reviews and performance improvement.
• Resolve staff interpersonal conflicts.
• Maintain records and files.
• Prepare and write reports.
• Conduct periodic quality audits.
• Maintain volume activity metrics.

Copy Center / Mail / Office Services Functions:

• Execute high volume copy machines and performs binding and finishing work.
• Ensure convenience copiers are working properly, checking for quality via daily inspections. Clear paper jams and informs technicians of specific problems.
• Perform all repair service on customer copier equipment.
• Maintain records for management reports and inventories of supplies needed.
• Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculate charges for jobs performed and maintains some billing logs.
• Respond to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• All duties as assigned.
• Must assist in providing services in all service lines in addition to primary role.

#INDCWS

JOB REQUIREMENTS & QUALIFICATIONS:

• The ideal candidate will have basic Microsoft Office skills, a High School Diploma, or equivalent education.
• Three years of experience in Office Services / Mailroom supervisory role.
• Related Print/Copier/fax/Mail/FedEx/postage machine knowledge
• Must be able to lift up to 25lbs

SPECIAL SKILLS:

• Ability to handle multiple tasks
• Exceptional customer service skills
• Attention to detail
• Good interpersonal skills
• Excellent organizational skills
• Outstanding punctuality/attendance record
• Excellent driving record

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.