Office Services Professional performs and oversees various administrative functions and processes and acts as the organization's point person for outside vendors and service providers. Plans and coordinates office-wide facilities maintenance, space planning, moves, equipment installations, and other events or projects with internal and external stakeholders. Being an Office Services Professional monitors inventory and places orders for office equipment, supplies, or provisions. Manages or administers accounting processes including budgeting, invoice processing, employee expense reports, reimbursements, petty cash, and time tracking. Additionally, Office Services Professional may support HR activities or initiatives with employee onboarding and interview coordination, and training. Performs company database or system administration tasks, including data input, reporting, user support, and upgrades. Resolves day-to-day problems and coordinates with stakeholders to obtain solutions. Requires a bachelor's degree. Typically reports to a supervisor or manager. The Office Services Professional work is closely managed. Works on projects/matters of limited complexity in a support role. To be an Office Services Professional typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Professional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients. www.poscorp.com
We are currently seeking candidates for a Customer Support Specialist to work within our Customer Care/Sales Support Department in Waterloo, IA. The general hours for this position will be 8:00am-4:30pm (Central Time) Monday through Friday.
The primary responsibility of the Customer Support Specialist is to provide the best possible customer experience by by helping identify customer needs while promoting our customized print and electronic communications. The ideal candidate will have a strong understanding of customer service, excellent communication skills and an enthusiasm for helping customers achieve their goals. Customer Support Specialists align with our Sales team, Customers, and Corporate staff to provide the best Customer Experience. Specific job duties include (but are not limited to):
The ideal candidate will demonstrate excellent customer service skills to include:
Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.