OFFICE SERVICES MANAGER jobs in Virginia Beach, VA

Medical Office Manager - Weekend Services

Position Summary:

The Medical Office Manager is responsible for planning, coordinating and provide supervision for overall front desk operations. This position will play a vital role in patient quality care. 

Job Responsibilities: 

• Verify patient insurance coverage and authorizations daily.
• Learns and navigates EHR system, insurance company website and portals to obtain payments and coverage information. 
• Communicate with insurance company representatives in a clear manner to describe status of services payments and non-payments.
• Complete prior authorization requests for medications and services
• Assist clients in determining insurance eligibility, sliding fee scale coverage, outstanding balances and insurance issues.
• Assist in management of provider and agency credentialing and insurance contracting; assure collaborative relationships with payers and insurance carriers.
• Management of front desk operations and schedules. Covers the front desk as scheduled; assure welcoming first impression.
• Responsibility for scheduling client and provider appointments. Maintain caseloads and patient data in the EHR
• Complete Medical Records Information Requests; HEDIS requests
• Assist in coordination between clients and providers to ensure client needs are met.
• Effectively work with the Finance Dept including the billing and accounts payable department
• Complete all regulatory documentation of client intervention and share information in a timely manner with other professionals working with client, both at the Lower Shore Clinic and, with client permission, outside agencies.
• Coordinate care for new client admissions and linkage to treatment in timely and professional fashion.

Qualifications, Educations and Experience: 

• Associate degree or equivalent experience in office management, administration, finance
• Current CPR and First Aid certification; license & safe driving record; reliable transportation. 
• Excellent verbal and written communication skills; highly competent computer applications, and experience using Electronic Health Records. 
• Medical office experience that includes authorization, private insurance coverage and reimbursement rates.
• Ability to meet credentialing and privileging requirements as set out in Policy and Procedures. 
• Ability to partner with colleagues and peers to meet agency mission and healthcare needs of populations served. 

Why work for Lower Shore Clinic?

The Lower Shore Clinic is a Certified Community Behavioral Health Center that offers outpatient therapy, substance abuse, and primary care services. Our mission is to provide caring, effective, and highly accessible healthcare to all the residents of the Eastern Shore who seek services. We offer a rich benefit package, competitive salaries, and tuition assistance. We hope you join our team! Check out our website lowershoreclinic.org