OFFICE SERVICES MANAGER oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Develops and implements procedures and policies for all administrative activities. Being an OFFICE SERVICES MANAGER typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Additionally, OFFICE SERVICES MANAGER coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The OFFICE SERVICES MANAGER manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an OFFICE SERVICES MANAGER typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Position Purpose: The convention services manager acts as a liaison between the customer and hotel sales person. The manager will directly serve on site for customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space and billing processes. The convention services manager will play an important role in the achievement of re-booking any group business for future dates while demonstrating effective upsell skills to obtain maximum profit. This position is an essential support of the corporate office with responsibility for the sale and successful execution of each event within the hotel.
Supervisory Responsibilities: None
Essential Duties and Functions/Responsibilities/Tasks:
• Maintain high level of positive and professional open communication approach with employees, coworkers, and guests.
• Exceeds guests' expectations by creating and delivering a memorable experience from start to finish.
• Possesses excellent teamwork and communication skills, as both are necessary to maintain a well-orchestrated operation that resonates with guests.
• Completes detailed banquet event orders in order to clearly illustrate critical details required and give operational departments the ability to provide high-quality service.
• Works closely with guests and tailor each event to the specific needs.
• Designs menus with the appropriate food & wine pairing and customizes each event to client's specifications.
• Understands current market trends.
• Thinks creatively in presentations design, culinary skills and developing inspiration for the client.
• Conducts property site tours with historical knowledge of location and significance of the building.
• Desires to serve guests and provide an outstanding product with exceptional service.
• Possesses superior customer service and employee-relation skills.
• Attends weekly meetings client/internal.
• Ensures food service quality and function standards.
• Oversee the coordination of the Delphi Function Diary.
• Performs any other related duties as requested by Director of Sales & Marketing.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.
Requirements