Office Manager oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Develops and implements procedures and policies for all administrative activities. Being an Office Manager typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Additionally, Office Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Office Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Welcome to Preston Office Solutions!
For nearly 40 years, we’ve provided exceptional sales, service, and support for office multifunction copier/printers and large format printing products.
In this position, you’ll handle vendor and client relationships, multiple accounting, and financial activities, manage inventory processes, and additional tasks as needed.
Role Context:
You will manage customer and vendor relationships by taking calls or emails from customers for service and supply needs and coordinating with appropriate vendors to ensure customer commitments are being proactively met or exceeded. You will also manage multiple accounting and financial activities, such as service and supplies billing, processing receivables, and payables.
Our mission is to be the easiest and most proactive office equipment company in Utah. We pride ourselves on providing supplies and service proactively. We have systems that assist in this but require hands on diligence to make sure all systems are in place and operational for each client. The right person would play an integral role in creating and improving our systems to constantly improve performance to our clients. We are willing to train the right person on our procedures and computer systems. The right person has the core values, skill set, motivation and determination to help us maintain our high standards of performance to our clients.
If you find this opportunity of interest, please feel free to contact me at (435) 229-7392. I look forward to hearing from you.
List of daily activity:
Manage customer service processes
· Ensure all customers are onboarded correctly
· Operate the business management software (eAutomate) as well as several vendor web sites for ordering product and maintaining accurate inventory and billing
· Manage customer information filing system
· Answer company phone and provide excellent customer support
· Manage DCA requirements for each customer, including installing or re-installing to maintain continued reporting to us and vendors responsible for toner supply fulfillment
· Manage Preventative Maintenance (PM) Process to maintain our high level commitments to customer satisfaction.
· Manage specified vendor relationships
· Update and maintain vendor reports weekly and monthly
· Follow up on any supply order issues and help create solutions
· Own supplies and service processes
· Oversee work orders and coordinate accompanying sales orders, purchase orders, and invoices through our management system
· Assist customers with service requests, dispatch and communicate service needs to technicians
· Order any needed parts
· Track supplies shipments and any issues that may arise
· Own Administrative Responsibilities
Job Type: Full-time
Pay: $38,000.00 - $46,500.00 per year
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Work Location: In person