Occupancy Specialist assists residents or applicants of housing programs with the goal of achieving maximum residency. Assesses eligibility and collects required information, such as income. Being an Occupancy Specialist provides information/customer service and maintains records. May require a bachelor's degree. Additionally, Occupancy Specialist typically reports to a manager. Typically requires certification as an Occupancy Specialist (COS). The Occupancy Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Occupancy Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Position Description
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Job Title: Occupancy Specialist
Department: Assisted Housing
Pay Grade: 5
FLSA Status: Non-Exempt
JOB SUMMARY
This position maintains a caseload of participants within the Housing Choice Voucher (HCV) program (or special program as assigned) and is responsible for conducting annual examinations and processing annual certifications of the participants for continued participation in the program. The process entails scheduling appointments, conducting interviews (via phone and in person), preparing re-examinations and “tenant moving” documents, preparing landlord packets for renewal forms, reviewing participant income and processing within the housing software system.
ESSENTIAL JOB FUNCTIONS:
MINIMUM REQUIREMENTS:
High School diploma or equivalent, and one (1) year of related experience working in a high- volume service environment with some experience in direct customer contact. Experience working in a housing authority helpful; or equivalent training, education, and/or experience.
LICENSES OR CERTIFICATIONS:
Valid Florida Driver’s License. Must obtain HCV Specialist Cert. within one (1) year of employment.
Knowledge, Skills and Abilities:
Office (Word, Excel, Outlook).
PHYSICAL DEMANDS:
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also involves regular standing, walking, sitting; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; balancing; stooping, kneeling, crouching or crawling; talking or hearing. Work requires close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually quiet to moderate.
WORK ENVIRONMENT:
Work is typically performed in an office environment.
Broward County Housing Authority has the right to revise this position description at any time, and does not represent in any way a contract of employment.
Job Type: Full-time
Pay: $42,000.00 - $50,000.00 per year
Benefits:
Schedule:
Education:
Experience:
Work Location: In person