Nurse Supervisor - Phone Triage jobs in Wyoming, MI

Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Phone triage
  • West Michigan Dermatology
  • Grandville, MI FULL_TIME
  • Job Summary

    Our phone triage team are directly responsible for responding to patient inquiries that are of a clinical nature.  The phone triage staff must be certified medical assistants, or LPNs . Must be self-motivated and able multi-task while upholding our vision to provide compassionate service and exceptional care for our patients. 

    Job duties and functions

    • Accepting and making telephone calls with patients from various levels of acuity. Must be able to assess their clinical needs and determine whether emergency care is needed, or whether an appointment is needed.
    • Consulting with providers as needed to present accurate and complete answers to patients.
    • Reviewing Pathology results with patients with confidence and compassion.
    • Providing education to the patients about their condition and advising them on further treatment as needed.
    • Following office protocols for scheduling follow up visits as needed.
    • Ability to manage complex provider schedules and work in acute patients as needed.
    • Referring patients to surgical scheduling and other specialty offices if needed.
    • Accurately documenting the phone encounter in the EHR.
    • E-scribing medication refills in accordance with provider protocols.
    • Working on prior authorizations with insurance companies as needed.
    • Assisting with suture removals and post op appointments as needed.
    • Other duties as assigned by management.

    Knowledge/Skills/Abilities:

    • Excellent knowledge of medical terminology and site labeling.
    • Excellent knowledge of English grammar, spelling, and punctuation.
    • Skilled in using IPADs and desktop computers and willingness to learn EMR
    • Ability to listen, read, understand, and follow oral, and written instruction.
    • Ability to communicate clearly and concisely.
    • Knowledge of insurance and general preauthorizing procedures for surgeries and medications
    • Ability to establish and maintain positive relationships with employees, physicians, patients and managers.
    • Ability to perform suture removals
    • An excellent understanding of the flow of the clinical side of the practice as well as provider preferences with treatment and subscribing protocols.

    Education and certification requirements:

    Registered MA certificate or Dermatology Tech certification required.

    Experience in a Dermatology setting is mandatory.

     

    Physical Requirements:

    Frequent standing, sitting, walking, leaning and handling instruments. The employee must occasionally lift and/or move up to 25 pounds.

     

    HIPAA/PHI Security Level: HIGH (Low, Medium, or High)

    Indicate the security access level of Protected Health Information (PHI) as necessary to perform essential key responsibilities of the position (access, utilize, disclose, store, and/ or dispose of PHI).

    1. Low –information access is of general nature representing summary type data rather than specific identifiable demographic or sensitive data.
    2. Medium – information access is specific to an individual’s demographics and service information (type of service, services received, dates of service, and provider of service).
    3. High – information access is detailed and sensitive to an individual’s demographics, service information, and personal medical history (past/present medical conditions, specifics of medical diagnosis or tests, treatment plans, and family history).

    We offer:

    • Competitive compensation
    • Health dental, vision benefits for full time employees
    • Retirement package
    • PTO accrual and holiday benefits
    • Employee discounts on products and services
    • An environment that encourages employees to be high performance and to grow within the organization
    • Annual bonuses
  • 1 Month Ago

M
Registered Nurse - RN Triage
  • MI_SMHC Trinity Health - Michigan
  • Grand Rapids, MI FULL_TIME
  • Employment Type: Full time Shift: Day Shift Description: Highlights: 1st Shift 8 am -5 pm, Monday – Friday, no weekends, or holidays Located at our East Paris Internal Medicine Office Day 1 benefits, ...
  • 1 Month Ago

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Psychiatric Triage/Intake Nurse (RN)
  • Forest View Hospital
  • Grand Rapids, MI FULL_TIME
  • Responsibilities: Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. W...
  • 19 Days Ago

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Psychiatric Triage/Intake Nurse (RN)
  • Universal Health Services, Inc.
  • Grand Rapids, MI FULL_TIME
  • Responsibilities ***$4,000.00 Sign On Bonus now available for Full-Time 2nd and 3rd Shift Nurses!*** Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a p...
  • 1 Month Ago

U
Psychiatric Triage/Intake Nurse (RN)
  • UHS
  • GRAND RAPIDS, MI FULL_TIME
  • Responsibilities ***$4,000.00 Sign On Bonus now available for Full-Time 2nd and 3rd Shift Nurses!*** Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a p...
  • 2 Months Ago

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Psychiatric Triage/Intake Nurse (RN) - 11:30am-12am/Midnight
  • UHS
  • GRAND RAPIDS, MI FULL_TIME
  • Responsibilities ***$4,000.00 Sign On Bonus now available for Full-Time 2nd and 3rd Shift Nurses!*** Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a p...
  • 1 Month Ago

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0 Nurse Supervisor - Phone Triage jobs found in Wyoming, MI area

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RN, Unit Manager
  • The Laurels of Hudsonville
  • Hudsonville, MI
  • Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff?...
  • 3/28/2024 12:00:00 AM

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Patient Care Technician
  • Fresenius Medical Care
  • Wyoming, MI
  • About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting peopl...
  • 3/28/2024 12:00:00 AM

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Home Care Aide / Certified Nurse Assistant
  • Axios Professional Recruitment
  • Grand Rapids, MI
  • Home Care Aide / Certified Nurse Assistant $$$16.00/ AN HOUR We are beginning IMMEDIATE interviews today with Certified ...
  • 3/27/2024 12:00:00 AM

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RN Registered Nurse - Nursing Supervisor
  • Ascension
  • Delton, MI
  • Details Department: Emergency Department Schedule: Fulltime. Working evening shifts. Rotating. Hospital: Ascension Borge...
  • 3/26/2024 12:00:00 AM

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Outpatient Registered Nurse 1
  • Fresenius Medical Care
  • Wyoming, MI
  • PURPOSE AND SCOPE: The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical...
  • 3/26/2024 12:00:00 AM

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Licensed Practical Nurse
  • Fresenius Medical Care
  • Wyoming, MI
  • Description Provide your personal attention and kindness, professional insight, and a generosity of spirit. Offer expert...
  • 3/26/2024 12:00:00 AM

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Float Patient Care Technician 2
  • Fresenius Medical Care
  • Wyoming, MI
  • POSITION FEATURES: CCHT required PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe...
  • 3/26/2024 12:00:00 AM

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Staffing Coordinator
  • Pine Rest - Nursing Administration
  • Grand Rapids, MI
  • This is a scheduling position. Not an HR role. 40 Day/Eve. Mix of 530a4p shifts and 1p1130p (every third weekend) On-sit...
  • 3/25/2024 12:00:00 AM

Wyoming is a city in Kent County, Michigan. As of the 2010 census, the city has a total population of 72,125, which makes it the 3rd largest community or city in West Michigan, the 14th largest city in the state of Michigan, and the 18th largest community in the state as well as the largest suburb of Grand Rapids. In 1832 the area was settled and organized under the Byron Township. In 1848 the township split the northern half being called Wyoming Township and then became a city in 1959 after a period of disputes surrounding annexation as well as water and sewer usage. The city has experienced ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Nurse Supervisor - Phone Triage jobs
$92,870 to $119,226
Wyoming, Michigan area prices
were up 1.3% from a year ago