Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
Are you an experienced triage nurse who thrives on helping patients and families? Do you love clinical problem-solving, and working to find solutions with physicians and other providers? If so, you may have just found the perfect next step for your nursing career.
Palm Beach Pediatrics is a privately-owned, group primary care and mental health pediatric practice, with roots in Palm Beach County for the past 40 years. Our mission is central to everything we do:
Palm Beach Pediatrics is committed to meeting the physical and emotional needs of the children of Palm Beach County by providing the highest quality of care with compassion and honesty.
We are seeking an experienced phone triage nurse who loves helping patients and working as a team towards a common goal. We are driven by our core values of:
Team Player Mindset
The foundation of being connected to your coworker, and working together towards the same goal.
Service
Going the extra mile, and making a difference in the lives of those you serve.
Honesty
Demonstrating integrity by doing the right thing, even when no one is watching.
Compassion
Being sensitive to the feelings of others and what they may be experiencing. Treating everyone with kindness, caring, and helpfulness.
Respect
Appreciating all persons' thoughts and ideas, and treating one another they way we wish to be treated.
Excellence
Providing unsurpassed quality care. Striving for perfection, yet understanding we learn together as we grow together.
Gratitude
Feeling grateful to improve mental health, strengthen relationships, and maintain perspective.
We highly value our members and levels of our, and are proud to have created our own PBP community within the greater communities we serve throughout the area.
Palm Beach Pediatrics offers a highly competitive compensation and benefits package to employees, including but not limited to:
If this sounds like a breath of fresh air, we'd love to talk with you about our practice, our culture, and your visions of how you may be a great part of our PBP community!
Requirements
Education:
High school diploma or equivalent and relevant nursing education commensurate with applicable nursing license requirements.
Required Licensure/Certification:
Current Florida Licensed Practical Nurse (LPN) or Registered Nurse (RN) in good standing.
Other Requirements:
Experience: Minimum 3 years of clinical experience. Pediatric direct patient care and/or phone triage experience strongly preferred.
Knowledge:
Skills:
Abilities:
Work Environment: Combination of medical and administrative office settings. Possible exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.
Mental/Physical Requirements: Variety of walking, standing, sitting, bending, twisting, and reaching. Occasional need to lift/carry/move up to 25 pounds of equipment. Management of high-paced patient flow and related stressors.
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