Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
$2,500 Sign-On Bonus
AMAZING BENEFITS PACKAGE!
*above benefits dependent upon eligibility criteria
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Pay Range: $38.03 - $57.52 USD Hourly
Don’t meet every single requirement? At CHAS Health we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway! You may be just the right candidate for this or other roles.
Purpose of Job:
Improve the overall health of the communities we serve by enhancing access to nurse-driven medical advice and guidance.
Essential Duties and Responsibilities:
Qualifications:
Education/Experience: Valid RN license in the state of Washington, with RN license eligibility in Idaho. Bachelor’s degree in Nursing preferred, two-year degree in nursing required. Previous experience in triaging and community health environment preferred. Experience with electronic health record strongly preferred.
Skills: Excellent customer service skills and compassion for patients required. Excellent ambulatory medicine clinical knowledge. Computer skills required with the ability to document electronically clearly and efficiently, using medical terminology and accurate spelling. Excellent oral communications skills required. Must be able to work well with the team and independently. BLS (CPR/AED) certified for a Health Care Provider. Commitment to supporting a safe, respectful, equitable, and inclusive environment required. Valid drivers' license and insurance required.
Physical Demands:
Required to sit for greater than 50% of the day, and stand and be mobile at least 25% of the time. Required to use hands to finger, handle or feel over two-thirds of the time, as well as reach with hands and arms. Climbing, balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day, with a large amount of this occurring over the telephone. Amount of time spent lifting or exerting force is less than one third of the time for up to 25 pounds. Rarely is there a need to lift more than 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.