Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
University Physicians’ Association is seeking qualified applicants for Phone Triage Licensed Practical Nurse (LPN) position for GI FOR KIDS in Knoxville, TN. Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. Applicants must be familiar with electronic medical record documentation, assessing the level of care needed, giving patient instructions, and making the patients their top priority. This position will work closely with physicians to provide a seamless patient experience.
Job duties include but are not limited to:
Answering calls from patients, and assessing their medical needs, accurately recording symptoms, existing health problems, relevant history of medical issues, assisting patients with scheduling, prior authorizations, obtaining pre-certs for MRIs and CTs, communicating test results, managing prescription refills according to compliance and protocol, and various other tasks. This position also requires the ability to establish and maintain professional relationships with physicians, patients and their families while conveying a positive image of the practice.
Position: Full-Time, 40-hours Monday - Friday, 8:00am to 4:30pm.
Full benefit package available including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, EAP, and more!
Requirements
Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.
Minimum of 2-years previous medical experience.
LPN License is required.
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