Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients. This person also performs necessary tests to assist the provider with diagnosis and treatment of their condition.
HOURS
Monday-Friday 7:30AM-4:30PM
ESSENTIAL DUTIES AND RESPONSIBILITIES
Requirements
Graduate from an accredited School of Nursing. Must posses an active and unrestricted Registered Nurse License. Prefer minimum of one (1) year of clinical experience in physician office, home health, critical care or emergency. Familiarity/experience with patient interaction on the telephone is a plus. Previous Triage experience highly preferred.