Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview:
Are You Called to Serve? Finding the right hospice is about finding the right people. People who will delicately guide patients through an unknown journey ahead; who serve the needs of family members with the same care as their patients; who will always be there to answer questions, so no one is left in the dark. As a Hospice Phone Triage Nurse, you will provide specialized care to patients with life-limiting illnesses and support their families during this challenging time. Operating in a telephonic capacity, the Phone Triage Nurse assists with patient needs, provides guidance, and coordinates care with RN Case Manager to ensure optimal comfort and quality of life for hospice patients.
Responsibilities:
- Assess patients' physical and emotional needs and develop individualized care plans
- Implements current nursing practice following a patient assessment and approved plan of care initiated by the RN Case Manager.
-Provide guidance on managing symptoms such as pain, nausea, dyspnea, and anxiety through appropriate interventions and medication adjustments, in collaboration with the hospice interdisciplinary team.
-Collaborates closely with hospice team members, including physicians, nurse practitioners, social workers, spiritual caregivers, and complimentary therapists, to ensure seamless coordination of care and timely response to patient needs
-Offers clear and empathetic education to patients, families, and facilities regarding disease progression, symptom management, medication administration, and end-of-life care options.
-Provides accurate and timely documentation of patient care services to reflect the documented plan of care.
Current LPN degree required; hospice, home care, case management or acute care experience required.
The successful candidate will be skilled in physical, emotional and spiritual symptom management while working in conjunction with an IDT and functioning independently in their role.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
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Work Location: Hybrid remote in Grand Rapids, MI 49503
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