Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
SUMMARY OF JOB: A Triage RN receives and prioritizes all incoming calls in order to continue delivery of safe, holistic care to a population with multiple co-morbidities and advanced chronic illnesses. The Triage RN implements the nursing process during phone encounters to assess the patient and caregiver situations and provide appropriate support including education of the disease process to the patient and family. Triage team working during core business hours are facility-based positions.
CONNECTING TO MISSION: Holy Redeemer Home Care and Hospice’s ability to continue the rich heritage of the Sisters of the Holy Redeemer and care, comfort, and heal in the home is directly related to the talents, motivation and accomplishments of our employees. A primary way staff connect to our mission is by collaborating with all team members in promoting an environment that provides quality, compassionate, holistic, patient-centered care and supports all internal and external customers
RECRUITMENT REQUIREMENTS: Minimum of 2-3 year Med/Surg, acute care (hospital) and/or post-acute care nursing experience required; 1 year of home care experience preferred; BSN preferred; ER/Triage experience a plus; able to work weekend, holidays; able to demonstrate professional competencies in a home care setting; able to efficiently utilize technology (cell phone, computer).
LICENSE AND REGULATORY REQUIREMENTS: Current State RN License, Current CPR Certification
EOE