Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients. This person also performs necessary tests to assist the provider with diagnosis and treatment of their condition.
HOURS
Monday-Friday 7:30AM-4:30PM
ESSENTIAL DUTIES AND RESPONSIBILITIES
Requirements
Graduate from an accredited School of Nursing. Must posses an active and unrestricted Registered Nurse License. Prefer minimum of one (1) year of clinical experience in physician office, home health, critical care or emergency. Familiarity/experience with patient interaction on the telephone is a plus. Previous Triage experience highly preferred.
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0 Nurse Manager - Phone Triage jobs found in Little Rock, AR area