Nurse Manager - Phone Triage jobs in Germantown, TN

Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Licensed Practical Nurse-Phone Triage Nurse
  • University Clinical Health
  • Memphis, TN FULL_TIME
  • Description

      

    Who We Are:


    As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.


    Position Summary:


    This position serves as a LPN Telephone Triage Nurse in the department of Family Medicine. Monitors patient medication refil requests. Assisting and consulting with patients over the phone. Schedules and reschedules patients appointments. Assists with department procedural challenges and troubleshooting.


    Key Results Areas (KRAs):


    • Call Center resource
    • Patient appointment scheduling
    • Patient registration accuracy
    • Patient messaging accuracy
    • Customer service
    • Schedule adherence/punctuality
    • Patient confidentiality
    • Service levels
    • Other duties as assigned.


    Core Competencies:


    · Preference of 1-2 years' work experience in a customer service phone setting

    · Knowledge of ACD or utilizing multi-line phone system.

    · Primary care and acute care experience preferred

    · Knowledge of IDX system preferred, but not required

    · High level of skill in entering data into computer while talking with patients

    · Committed to supporting UCH’s standard to medical excellence



    Requirements

      

    Requirements


    Education & Experience:


    • LPN required
    • Ability to develop and maintain effective working relationships with staff and patients
    • Effective interpersonal and communication skills required
    • Excellent telephone etiquette required


    Physical Demands & Environmental Conditions:


    • Medical practice: Ability to lift up to 25 pounds
    • Work environment: office, medical practice, medical lab, mobile testing, outdoor elements including inclement weather, no adverse environmental conditions expected
    • Activity: pushing, pulling, lifting, carrying, standing, sitting, kneeling, keyboard use, repetitive hand motion


    EOE-University Clinical Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. University Clinical Health is a VEVRAA Federal Contractor – priority referral Protected Veterans requested.

  • 6 Days Ago

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Transfer Center Dispatcher/Phone Triage
  • Methodist Le Bonheur Healthcare
  • Memphis, TN FULL_TIME
  • Summary Responsible for answering calls received to the Transfer Center, collecting information relevant to the caller’s needs in a computer software interface, determining the appropriate response to...
  • 23 Days Ago

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Triage Nurse (Full-Time)
  • LHC Group
  • Memphis, TN FULL_TIME
  • SummaryThe Triage Nurse is an integral part of the Hospice interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on holidays. Hospic...
  • Just Posted

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Triage Nurse (Full-Time)
  • LHC Career Site
  • Memphis, TN FULL_TIME
  • The Triage Nurse is an integral part of the Hospice interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on holidays. Hospice Exper...
  • 1 Month Ago

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Registered Nurse Dialysis
  • Triage Staffing
  • Memphis, TN OTHER
  • Start Date: ASAP Shift: 12H Days ( 7:00 AM-7:00 PM )Location: Memphis, TNLength: 13 weeksWeekly Hours: 36.0Beds: At least 2 years’ experienceRegistered Nurse (RN) licensedEither an Associate of Scienc...
  • 18 Days Ago

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Registered Nurse RN (uncategorized)
  • Triage Staffing
  • Jackson, TN OTHER
  • Start Date: ASAP Shift: 12H Nights ( 7:00 PM-7:00 AM )Location: Jackson, TNLength: 13 weeksWeekly Hours: 36.0Beds: Either an Associate of Science or Bachelor of Science in Nursing (ASN or BSN)Register...
  • 8 Days Ago

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0 Nurse Manager - Phone Triage jobs found in Germantown, TN area

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Nurse Manager Medical Surgical
  • Clinical Management Consultants
  • West Memphis, AR
  • Join our exceptional hospital organization in Tennessee as we seek a passionate and skilled individual to fill the role ...
  • 3/28/2024 12:00:00 AM

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RN-Assistant Manager Nurse
  • Baptist Memorial
  • Memphis, TN
  • Summary Coordinates and provides care utilizing the critical thinking framework known as the nursing process. The nursin...
  • 3/28/2024 12:00:00 AM

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Licensed Practical Nurse (LPN)
  • Highlands Health and Rehabilitation Center
  • Memphis, TN
  • Make Up To $35.05 per hour!! Work 3-11pm (FT) and get a $10,000 Sign ON Bonus which is paid on every paycheck!! Highland...
  • 3/28/2024 12:00:00 AM

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Registered Nurse - FT - Evenings/Nights
  • Universal Health Services
  • Olive Branch, MS
  • Responsibilities Parkwood Behavioral Health System (a UHS facility): Parkwood Behavioral Health System provides behavior...
  • 3/28/2024 12:00:00 AM

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Nursing Manager Med Surg/Tele FT Days
  • Saint Francis Hospital - Memphis
  • Memphis, TN
  • Summary This role provides leadership and support to the senior executive position (CNO) responsible for all nursing and...
  • 3/27/2024 12:00:00 AM

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Registered Nurse - FT - Evenings/Nights
  • UHS
  • Olive Branch, MS
  • Responsibilities Parkwood Behavioral Health System (a UHS facility): Parkwood Behavioral Health System provides behavior...
  • 3/27/2024 12:00:00 AM

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Nurse Manager - Night Shift
  • Encompass Health
  • Memphis, TN
  • More personalized patient care More professional impact BE THE CONNECTION. Your role as nurse manager will empower you t...
  • 3/24/2024 12:00:00 AM

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Caregiver
  • Mature Caregivers
  • Memphis, TN
  • Job Description Job Description We Need Caregivers! Mature Caregivers is a leading in-home care company providing experi...
  • 3/24/2024 12:00:00 AM

Germantown is a city in Shelby County, Tennessee, United States. The population was 38,844 at the 2010 census. Germantown is a suburb of Memphis, bordering it to the east-southeast. Germantown's economy is dominated by the retail and commercial service sectors; there is no heavy industry in Germantown. In the city center is the "Old Germantown" neighborhood, anchored by a railroad depot (a 1948 reproduction of the 1868 original) and railroad tracks that recall the community's earliest days of development as an outpost along the Memphis and Charleston Railroad. The city hosts many horse shows a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Nurse Manager - Phone Triage jobs
$106,293 to $144,817
Germantown, Tennessee area prices
were up 1.3% from a year ago

Nurse Manager - Phone Triage in Hartford, CT
Registered nurse licensed to practice in New York State (NYS) with current NYS registration and in good standing.
December 20, 2019
Nurse Manager - Phone Triage in Raleigh, NC
Their book represents the combined knowledge of two telehealth experts and documents the history of telephone triage and its subsequent evolution.
December 04, 2019
Nurse Manager - Phone Triage in Springfield, OR
This book is a must-read for everyone working in the fields of ambulatory care and telehealth nursing, from manager to educator or front-line nurse.  Physicians, administrators and others involved in the provision of care over the telephone will also find this an invaluable resource in understanding the practice of telephone triage nursing.  This book has been endorsed by the American Academy of Ambulatory Care Nursing (AAACN).
February 20, 2020