Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsibilities:
- Assess and triage patients in a fast-paced office setting
- Collect and document patient information, including medical history and current symptoms
- Perform basic medical procedures such as taking vital signs, administering medications, Blood draw, IM injections, and CLEA waived tests
- Collaborate with Provider to develop and implement patient care plans
- Maintain accurate and up-to-date medical records
Requirements:
- Valid MA license and certification
- Experience working in a Primary care or urgent care setting preferred
- Proficient in medical terminology, anatomy, and physiology
- Knowledge of basic life support (BLS) techniques
- Strong communication skills and ability to provide excellent patient service
- Strong knowledge of EHR/EMR use in a fast-paced environment
- Attention to detail and ability to accurately document patient information
- Good typing speed of 45 WPM
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Expected hours: 28 – 32 per week
Benefits:
Medical specialties:
Schedule:
Work setting:
Work Location: In person
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