Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Triage Nurse is responsible for triage and nurse advice calls from clients, assessing needs, giving appropriate clinical dispositions, and facilitating referrals to primary providers, specialists, healthcare facilities, and community resources. This nurse will also educate the client when appropriate regarding immediate care advice and preventative behaviors. The RN will provide direct patient education and assist in the daily activities of patient care including medication administration, performance of tests, and other duties IAW their scope of practice. They will also need to collaborate with other nurses to fulfill the needs of the team or other teams if providing cross-coverage.
Schedule/Hours:
Monday - Friday; 8:00-5:00 PM
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0 Nurse Manager - Phone Triage jobs found in Baltimore, MD area