Night Auditor jobs in Ohio

Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operations of our hotel during the overnight hours. This position requires strong organizational skills, excellent customer service abilities, and the ability to handle various administrative tasks.

Responsibilities:
- Perform night audit procedures to ensure the accuracy of financial transactions and guest accounts
- Verify and balance entries and records of financial transactions
- Prepare reports summarizing daily operations, including revenue, occupancy rates, and guest complaints or issues
- Handle guest check-ins and check-outs during the overnight shift
- Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner
- Assist with front desk duties, including answering phone calls, making reservations, and providing information about hotel services and amenities
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure exceptional guest experiences

Requirements:
- Previous experience in hotel management or front desk operations is preferred
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and demonstrating proper phone etiquette
- Bilingual abilities are a plus (multilingual preferred)
- Familiarity with night audit procedures is an asset
- Detail-oriented with strong organizational skills
- Ability to work independently with minimal supervision
- Flexibility to work overnight shifts, including weekends and holidays

We offer competitive pay rates and provide opportunities for career growth within our organization. If you are a dedicated individual who thrives in a fast-paced environment and enjoys providing exceptional service to guests, we encourage you to apply for the position of Night Auditor at our hotel.

• Ensure efficient guest registration, checkout, guest service, and telephone service while ensuring all brand standards are being applied.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in developing the room's budget.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.

• Coordinate activities with other hotel departments to facilitate increased communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal revenues while maintaining high guest expectations.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow, and associate performance to ensure high levels of customer satisfaction and quality.
• Develop strong relations with the sales team to discuss and implement sales strategies to improve occupancy levels and revenues continually.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Qualifications:

• IHG Brand Experience preferred
• Minimum of 2 years of Front Desk experience, preferably in a leadership role.
• High School Diploma or equivalent required, Bachelor's degree preferred.
• Proficient with OPERA PMS system.
• Advanced knowledge of the brand's reward program.
• Able to handle cash and credit transactions.
• Computer literacy and financial management are a must.
• Able to effectively deal with internal and external customers, some of whom will require a high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• General knowledge of local area attractions and transportation.
• Able to observe and detect signs of emergencies. Able to remain calm and alert during emergencies and/or heavy hotel activity, serving as a role model for clerks and associates.
• Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including but not limited to the following statutes and their comparable state and local laws.
• Able to establish and maintain effective working relationships with associates and customers.
• Able to make sound business decisions and take action quickly based on previous experience and good judgment.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.

Job Type: Part-time, Full Time

Salary: $16.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: One location

Job Types: Full-time, Part-time, Temporary

Pay: $16.00 - $19.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Cleveland, OH 44130: Relocate before starting work (Required)

Work Location: In person