Night Auditor oversees and coordinates front office operations during the hotel overnight shift. Reconciles all hotel cashier transactions, ensures the accuracy of folio billing, posts revenue to appropriate accounts, and compiles various management reports. Being a Night Auditor checks guests in and out, answers front desk telephone and resolves guest service and billing issues as needed. May require an associate degree. Additionally, Night Auditor typically reports to a manager or head of a unit/department. The Night Auditor works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Night Auditor typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
About us
We are professional and agile.
Our work environment includes:
Night Auditor
Duties:
- Perform night audit functions, including reviewing and reconciling daily transactions and preparing reports
- Ensure accuracy of guest accounts and resolve any discrepancies
- Handle guest check-ins and check-outs during the night shift
- Provide exceptional customer service to guests, addressing any inquiries or concerns
- Assist with managing reservations and room assignments
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Monitor security cameras and report any suspicious activity
- Handle cash transactions and maintain accurate records
Skills:
- Front desk experience in a hospitality setting
- Proficiency in operating phone systems and other office equipment
- Knowledge of hotel management systems and software
- Bilingual skills (preferred)
- Familiarity with night audit procedures and guest services
- Strong attention to detail and ability to multitask in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with professionalism and composure
- Knowledge of hospitality management principles and practices
- Ability to speak multiple languages (a plus)
Join our team as a Night Auditor at our hotel! We are seeking a detail-oriented individual with excellent customer service skills to ensure the smooth operation of our front desk during the night shift. As a Night Auditor, you will play a crucial role in providing exceptional service to our guests while maintaining accurate financial records.
In this position, you will be responsible for performing night audit functions, handling guest check-ins and check-outs, managing reservations, and addressing guest inquiries. You will also have the opportunity to utilize your bilingual skills to assist guests from diverse backgrounds.
We offer competitive pay, a supportive work environment, and opportunities for career growth within the hospitality industry. If you have a passion for providing outstanding service and enjoy working in a dynamic team environment, we would love to hear from you.
Apply now to join our team as a Night Auditor!
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Schedule:
Work setting:
Work Location: In person