New Accounts Representative jobs in Waco, TX

HOW TO APPLY

Complete a State of Texas Application for Employment and the following additional forms (available at http://www.tjjd.texas.gov/index.php/doc-library/category/304-forms):

Failure to complete and submit the above forms will cause delays in your consideration for this position.

Apply Online at https://capps.taleo.net/careersection/644/jobdetail.ftl?job=00036978&tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).

Apply through Work-In-Texas at https://www.workintexas.com/vosnet/loginintro.aspx. You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214). The additional forms are available at: http://www.tjjd.texas.gov/index.php/doc-library/category/304-forms) and can be submitted via email to: HRJobsmart@TJJD.Texas.gov.

Apply via Email to HRJobsmart@TJJD.Texas.gov. Send completed application, supplemental questions/forms, and copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).

PLEASE NOTE

Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.

Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.

BENEFITS

State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov. Benefits include: Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program. Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc. Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.

GENERAL DESCRIPTION

The Texas Juvenile Justice Department (TJJD) provides a trauma informed, holistic Alcohol or Other Drugs (AOD) Specialized Treatment Program to youth committed to the agency who have been assessed as needing AOD treatment in addition to participating in the agency’s Texas Model of Trauma Informed Corrections. The secure facility program consists of: (1) a high intensity treatment program offered at dorms dedicated for that purpose at the agency’s secure youth facilities; (2) a moderate intensity treatment program provided through an outpatient delivery model at the secure youth facilities and halfway houses; and (3) a continuity of care program upon release of youth into the community.

Performs substance abuse assessment and counseling for the Alcohol or Other Drugs (AOD) Specialized Treatment Program of youth who have been adjudicated delinquent of felony offenses, committed to the agency by a juvenile court, and placed in a high security correctional facility. Work involves AOD psycho-education/curriculum delivery; individual, family, and group counseling; discharge and release planning; and working with halfway house staff, parole officers, and contract treatment providers to ensure coordination of service delivery.

May be required to work in excess of 40 hours per workweek, different shift patterns, be on-call, and travel occasionally.

Career Ladder Promotion Opportunity: This position is in the approved TJJD career ladder for Substance Abuse Counselors. Placement on the career ladder is dependent upon experience and education. Substance abuse counselors may be promoted based on meeting the established eligibility criteria per agency policy until they reach the top level of the ladder. Progression to the highest pay level on the career ladder is dependent upon experience and performance.

Pre-Service Training Academy Requirement: Newly hired substance abuse counselors or rehired substance abuse counselors who separated more than 18 months will be required to attend the pre-service training academy. Substance abuse counselors who have worked for TJJD and return to employment within 18 months of their separation date are not required to attend the pre-service academy and will be placed in full-time status on their date of employment.

Levels of Work Performed by Career Ladder Level:

Substance Abuse Counselor I: Performs routine (journey-level) work under moderate supervision with limited latitude for the use of initiative and independent judgment.

Substance Abuse Counselor II: Performs highly complex (senior-level) work under limited supervision with considerable latitude for the use of initiative and independent judgment.

Substance Abuse Counselor III: Performs advanced (senior-level) work under minimal supervision with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL FUNCTIONS

Interviews, screens, and assesses clients for potential program participation and services; provides substance abuse counseling, psychoeducational classes, or rehabilitative programs both in individual and group formats; and completes weekly documentation of services provided for each participating youth in accordance with Case Management Standards (CMS) and AOD program requirements. (20%)

Develops and monitors objectives/strategies to address AOD risk factors, increase protective factors and ensure treatment delivery according to the risk-need-responsivity principle. (10%)

Monitors youth progress in AOD specialized treatment; updates treatment objectives for assigned youth in accordance with CMS; and completes transition planning and discharge summaries to ensure continuity of care and management of risk factors for relapse. (10%)

Conducts program orientation sessions. (5%)

Works in collaboration with the transitional placement staff (Halfway House PSW, Parole, and AOD Specialized Treatment Program Specialist) to identify appropriate services such as AOD aftercare. (5%)

Conducts and facilitates required groups, individual counseling, AOD psycho-educational groups, and family contacts for assigned caseload; and plans for scheduled and unanticipated leaves of absence to ensure the provision of group services by an approved group alternate. (20%)

Participates in staff development relating to the agency’s approved treatment program, group facilitation, CMS, AOD specific training, substance abuse training, and renews annual mandatory training requirements. (5%)

Reads, reviews, and properly applies information found in youth records related to youth health, safety, and security; provides appropriate information to other staff; and complies with policies, procedures, rules, and regulations. (5%)

Prepares and maintains records, forms, and reports, as required by CMS and the Texas Department of State Health Services (DSHS). (5%)

Assists the case manager during the time the youth is enrolled in treatment by developing individual treatment goals, maintaining constant communication with the case manager to ensure the youth is progressing in treatment, including development of goals, progress, transition plans etc. (10%)

Reports any presence or perception of racial, ethnic, and/or gender disparities.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures:

• Reports safety hazards and corrects hazards when possible.
• Completes required documentation in the event of an accident/injury within requested timeframes.

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.

MINIMUM QUALIFICATIONS

Requirements for Substance Abuse Counselor I:

Associate’s or Bachelor’s Degree with major course work in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, or other related social sciences* field, and

Licensed in the State of Texas as a Licensed Chemical Dependency Counselor – Intern (LCDC-I) and working towards LCDC licensure.

No experience required.

OR

Associate’s, Bachelor’s, or Master’s Degree, with an unrelated major, and

Licensed in the State of Texas as a Licensed Chemical Dependency Counselor – Intern (LCDC-I) and working towards LCDC licensure, and

One (1) year of full-time wage-earning experience providing chemical dependency treatment services in a licensed capacity.

Requirements for Substance Abuse Counselor II:

Associate’s or Bachelor’s degree with major course work in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, or other related social sciences* field, and

Licensed in the State of Texas as one of the following:

• Licensed Chemical Dependency Counselor (LCDC), or
• Licensed Qualified Credentialed Counselor (QCC) based on another qualifying licensure (Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker under a TSBSWEs approved clinical supervision plan, Licensed Psychologist, Licensed Physician, Certified Addictions Registered Nurse (CARN), or Advanced Practice Nurse recognized by the Board of Nurse Examiners as a clinical nurse specialist or nurse practitioner with a specialty in psych-mental health (APN-P/MH).

AND

One (1) year of full-time wage-earning experience providing chemical dependency treatment services, in a licensed capacity.

OR

Master’s or Doctoral degree with major course work in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, or other related social sciences* field, and

Licensed in the State of Texas as a Licensed Chemical Dependency Counselor – Intern (LCDC-I) and working towards LCDC licensure.

No experience required.

OR

Associate’s, Bachelor’s, or Master’s Degree, with an unrelated major, and

Licensed in the State of Texas as one of the following:

• Licensed Chemical Dependency Counselor (LCDC), or
• Licensed Qualified Credentialed Counselor (QCC) based on another qualifying licensure (Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker under a TSBSWEs approved clinical supervision plan, Licensed Psychologist, Licensed Physician, Certified Addictions Registered Nurse (CARN), or Advanced Practice Nurse recognized by the Board of Nurse Examiners as a clinical nurse specialist or nurse practitioner with a specialty in psych-mental health (APN-P/MH).

AND

Two (2) years of full-time wage-earning experience providing chemical dependency treatment services in a licensed capacity.

Requirements for Substance Abuse Counselor III:

Associate’s or Bachelor’s degree with major course work in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, or other related social sciences* field, and

Licensed in the State of Texas as one of the following:

• Licensed Chemical Dependency Counselor (LCDC), or
• Licensed Qualified Credentialed Counselor (QCC) based on another qualifying licensure (Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker under a TSBSWEs approved clinical supervision plan, Licensed Psychologist, Licensed Physician, Certified Addictions Registered Nurse (CARN), or Advanced Practice Nurse recognized by the Board of Nurse Examiners as a clinical nurse specialist or nurse practitioner with a specialty in psych-mental health (APN-P/MH).

AND

Three (3) years of full-time wage-earning experience providing chemical dependency treatment services.

OR

Master’s or Doctoral degree with major course work in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, or other related social sciences* field, and

Licensed in the State of Texas as one of the following:

• Licensed Chemical Dependency Counselor (LCDC), or
• Licensed Qualified Credentialed Counselor (QCC) based on another qualifying licensure (Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker under a TSBSWEs approved clinical supervision plan, Licensed Psychologist, Licensed Physician, Certified Addictions Registered Nurse (CARN), or Advanced Practice Nurse recognized by the Board of Nurse Examiners as a clinical nurse specialist or nurse practitioner with a specialty in psych-mental health (APN-P/MH).

OR

Associate’s, Bachelor’s, or Master’s Degree, with an unrelated major, and

Licensed in the State of Texas as one of the following:

• Licensed Chemical Dependency Counselor (LCDC), or
• Licensed Qualified Credentialed Counselor (QCC) based on another qualifying licensure (Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker under a TSBSWEs approved clinical supervision plan, Licensed Psychologist, Licensed Physician, Certified Addictions Registered Nurse (CARN), or Advanced Practice Nurse recognized by the Board of Nurse Examiners as a clinical nurse specialist or nurse practitioner with a specialty in psych-mental health (APN-P/MH).

AND

Four (4) years of full-time wage-earning experience providing chemical dependency treatment services in a licensed capacity.

The following applies to Substance Abuse Counselor I, II, and III:

Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.

Requirements:

• Must be at least 23 years of age.
• Must be in good standing with the licensing agency.

Preferred:

• Experience working with multi-disciplinary teams.
• Experience in AOD programs within a correctional setting.
• Experience providing AOD services to adolescents.

Experience and Education Substitutions:

• Pro-rated part-time experience may satisfy the experience requirements.

• Social Science degrees include: Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, Criminal Justice, Education (or education certification).

Pre-employment conditions require acceptable results from mandatory:

• pre-employment drug test;
• finger printing, criminal records check, and TB testing;
• Fitness-for-Duty Assessment which may include both physical and behavior evaluations.

Requirements for Continued Employment:

• Failure to obtain LCDC license and maintain required license will result in termination of employment.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The following physical demands and working conditions are representative of those encountered while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Analyzing

Ability to communicate effectively, orally and in writing

Ability to see

Ability to hear (with or without aid)

Ability to perform tactile discernment

Identify colors

Depth perception

Operate motor equipment

Lifting up to 25 lbs.

Carrying up to 25 lbs.

Restraining combative youth

Climbing stairs

Climbing ladders

Pulling

Pushing

Repeated bending

Reaching above shoulder

Walking

Standing

Sitting

Twisting

Kneeling

Stooping

Finger/manual dexterity

Dual simultaneous grasping

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Chemical dependency and alcoholism, addiction, co-dependency, and related disorders.
• Counseling techniques.
• Recovery processes.
• Community resources.
• Case management principles, objectives, standards, and methods.
• AOD program policies and procedures.
• Adolescent behavior and counseling and guidance techniques.

Skill in:

• Interviewing, in listening, and in counseling clients and patients.
• Acting quickly in emergencies.
• Using a computer and applicable software.
• Maintaining accurate records and files.

Ability to:

• Screen, evaluate, counsel, and instruct clients.
• Implement rehabilitative and chemical dependency treatment programs.
• Assess youth needs.
• Coordinate client services.
• Monitor program effectiveness.
• Maintain written files and records.
• Prepare reports.
• Communicate effectively, both orally and in writing.
• Organize workloads and set priorities to carry out assigned tasks.
• Establish and maintain effective working relationships with others.
• And willingness to physically restrain youth in the appropriate manner.
• Gather, assemble, correlate, and analyze facts.
• Work collaboratively with all stakeholders and maintain a professional, courteous demeanor.
• Work in excess of 40 hours per workweek, different shift patterns, be on-call, and travel occasionally.

VETERANS

In order to receive veteran’s preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.

Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at Social Services MOS Codes.

ADDITIONAL INFORMATION

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Career Center (https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en), you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.

Thank you for considering employment with the Texas Juvenile Justice Department.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER