New Accounts Representative jobs in Washington

Job Title: New Accounts Representative

Department: Retail Banking

Reports To: Branch Manager

Classification: Non-Exempt

Summary

This position is responsible for assisting customers in their selection of various bank products and financial services, opening and closing accounts and safe boxes, performing various branch clerical duties, and promoting business by building and maintaining good customer relations. The New Accounts Representative is also responsible for providing back-up as a teller as needed.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains relationships with customers through follow up.
• Develops and maintains knowledge of bank products and services.
• Builds and maintains strong customer relationships with all customers and prospective customers through established customer service and sales standards.
• Maintains confidentiality when handling customer requests and transactions.
• Maintains basic knowledge and ensures compliance with applicable regulatory requirements and internal policies and procedures.
• Opens new consumer and business accounts including Certificate of Deposit and Safe Deposit Boxes.
• Performs account maintenance, such as signer changes, address changes and basic IRA transactions.
• Conducts routine New Account follow-up calls to build customer relationships and uncover customer needs.
• Performs consistent customer follow-up to resolve New Account exceptions.
• Performs CD maturity calls.
• Identifies referral opportunities and makes relevant referrals to other lines of business.
• Performs backup teller duties including transaction processing.
• Collaborates with Branch manager to help plan monthly branch sales meetings and run in-branch promotions.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities Required

• Exceptional customer service skills with ability to exhibit professionalism and respond to customers’ needs, questions, and concerns in an accurate, effective, and timely manner.
• Troubleshooting and problem-solving skills.
• Strong attention to detail.
• Ability to multi-task and be flexible to changing priorities while possessing strong time management and organizational skills.
• Excellent interpersonal and written/verbal communication skills demonstrating the ability to communicate effectively and clearly in a variety of settings, formats, and audiences; with the ability to read, write, speak, and understand English well.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Proficient knowledge of Microsoft Office programs.

Required Education and Experience

• High school diploma or general education degree (GED)
• One to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

While performing the duties of this job, the employee is constantly required to remain in a stationary position and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, and computer printer. The employee needs to frequently communicate with internal and external contacts and move about inside the branch to access file cabinets, office machinery, etc. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to see color. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Climate controlled business office environment.
• Ability to work in artificial light for extended periods of time.
• Noise level is usually moderate.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.
• This is a full-time position: Monday through Friday; 40 hours per week.
• Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.

Travel Required

• Minimal (0%-10%) local, non-overnight travel.

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k) with matching contribution
• Comprehensive Medical Insurance, Dental, and Vision insurance with 100% of employee base premiums covered.
• Healthcare and Dependent Care Flexible Spending Account
• Generous Vacation Benefits
• Additional, separate Personal Time Off days
• 11 Paid Holidays
• Paid Sick Time
• Life insurance (up to twice annual salary at no cost)
• Long Term Disability insurance
• Employee assistance program
• Referral program
• Tuition reimbursement
• Mountain Pacific Bank Account and Loan Perks