Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Looking for a way to make an impact and help people?
Join PacificSource and help our members access quality, affordable care!
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
Diversity and Inclusion : PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Provide professional, high quality customer service to individual applicants, members, producers, and internal customers, pertaining to our Individual line of business.
Responsible for incoming and outbound calls and processing time sensitive documents including but not limited to processing enrollment applications, policy changes, terminations and reconciliation of accounts.
Essential Responsibilities :
Process individual enrollments, changes, and terminations for subscribers and dependents via email, fax, mail, spreadsheet, 834 files, Online Enrollment System (OES), InTouch, and other formats.
Use applicable policies and regulations to determine eligibility for enrollment. Obtain missing information by contacting members and producers.
Audit file of electronic funds transfer transactions.
Supporting Responsibilities :
SUCCESS PROFILE
Work Experience : Minimum of one year prior customer service, medical insurance or other healthcare related experience required.
Insurance or healthcare experience preferred.
Education, Certificates, Licenses : High School diploma or equivalent required.
Knowledge : Must possess excellent communication skills both verbal and written, basic excel knowledge, strong keyboarding skills, problem solving skills and being able to multi-task.
Ability to effectively articulate rates, contract provisions and processes to internal and external customers. Ability to adhere to company and department policies and meet expectations for service, accuracy and efficiency.
Also the ability to define and prioritize problems and manage workload without direct supervision.
Competencies : Adaptability
Adaptability
Building Customer Loyalty
Building Strategic Work Relationships
Building Trust
Continuous Improvement
Contributing to Team Success
Planning and Organizing
Work Standards
Environment : Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills :
Accountability, Collaboration, Communication (written / verbal), Flexibility, Group Problem Solving, Listening (active), Organizational skills / Planning and Organization, Teamwork
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business :
Physical Requirements : Stoop and bend. Sit and / or stand for extended periods of time while performing core job functions.
Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English.
Communicate clearly and effectively.
Disclaimer : This job description indicates the general nature and level of work performed by employees within this position and is subject to change.
It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.
Employment remains AT-WILL at all times.
Last updated : 2024-03-27
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