Network Service Representative jobs in Springfield, OR

Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Service representative
  • PacificSource
  • Springfield, OR FULL_TIME
  • Looking for a way to make an impact and help people?

    Join PacificSource and help our members access quality, affordable care!

    PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

    Diversity and Inclusion : PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

    Provide professional, high quality customer service to individual applicants, members, producers, and internal customers, pertaining to our Individual line of business.

    Responsible for incoming and outbound calls and processing time sensitive documents including but not limited to processing enrollment applications, policy changes, terminations and reconciliation of accounts.

    Essential Responsibilities :

    Process individual enrollments, changes, and terminations for subscribers and dependents via email, fax, mail, spreadsheet, 834 files, Online Enrollment System (OES), InTouch, and other formats.

    Use applicable policies and regulations to determine eligibility for enrollment. Obtain missing information by contacting members and producers.

    • Answer incoming calls, documenting each call in Facets.
    • Audit and review new policies and all pertinent documents using systems including PacificSource Enterprise (PSE), OnBase and Enrollment Management System (EMS).
    • Monitor e-mail queue and provide e-mail support to agents, members and internal customers regarding eligibility, status of applications and other various requests.
    • Generate correspondence following company guidelines, ensuring consistency and accuracy.
    • Maintain accuracy standards as required to meet department and PacificSource PRISM measures.
    • Complete all daily, weekly, bi-monthly and monthly reports for active and terminated members.
    • Electronically upload images into imaging system. Prepare documents for manual imaging if needed.
    • Set up and maintain transactions including Electronic payments, Electronic Fund Transfer (EFT) records, Recurring Payments, Insufficient funds in system.

    Audit file of electronic funds transfer transactions.

    Supporting Responsibilities :

    • Meet department and company performance and attendance expectations.
    • Attend team, department, company meetings, and mentor lessons as scheduled.
    • Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
    • Review, update and maintain policy and procedures as needed.
    • Perform other duties as assigned.

    SUCCESS PROFILE

    Work Experience : Minimum of one year prior customer service, medical insurance or other healthcare related experience required.

    Insurance or healthcare experience preferred.

    Education, Certificates, Licenses : High School diploma or equivalent required.

    Knowledge : Must possess excellent communication skills both verbal and written, basic excel knowledge, strong keyboarding skills, problem solving skills and being able to multi-task.

    Ability to effectively articulate rates, contract provisions and processes to internal and external customers. Ability to adhere to company and department policies and meet expectations for service, accuracy and efficiency.

    Also the ability to define and prioritize problems and manage workload without direct supervision.

    Competencies : Adaptability

    Adaptability

    Building Customer Loyalty

    Building Strategic Work Relationships

    Building Trust

    Continuous Improvement

    Contributing to Team Success

    Planning and Organizing

    Work Standards

    Environment : Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.

    Skills :

    Accountability, Collaboration, Communication (written / verbal), Flexibility, Group Problem Solving, Listening (active), Organizational skills / Planning and Organization, Teamwork

    Our Values

    We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business :

    • We are committed to doing the right thing.
    • We are one team working toward a common goal.
    • We are each responsible for customer service.
    • We practice open communication at all levels of the company to foster individual, team and company growth.
    • We actively participate in efforts to improve our many communities-internally and externally.
    • We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
    • We encourage creativity, innovation, and the pursuit of excellence.

    Physical Requirements : Stoop and bend. Sit and / or stand for extended periods of time while performing core job functions.

    Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English.

    Communicate clearly and effectively.

    Disclaimer : This job description indicates the general nature and level of work performed by employees within this position and is subject to change.

    It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.

    Employment remains AT-WILL at all times.

    Last updated : 2024-03-27

  • Just Posted

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Sales Representative / Customer Service Representative
  • ServiceMaster Restore
  • Bend, OR FULL_TIME
  • Position Overview Manages relationships with current customers, agents, adjusters and referral sources. Prospects for additional revenue opportunities. Job Responsibilities Contacts customers before a...
  • 24 Days Ago

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Customer Service Representative
  • Waste Connections
  • Bend, OR FULL_TIME
  • Cascade Disposal, A Waste Connections company is looking for a High Energy Customer Service Representative to join the team in Bend, Oregon. Previous waste experience would be a huge plus!A typical sc...
  • 19 Days Ago

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Patient Service Representative
  • BestMed
  • Bend, OR FULL_TIME
  • The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal cand...
  • 22 Days Ago

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Dispatch Service Representative
  • Roth Home
  • Sisters, OR FULL_TIME
  • What Is Our Purpose? We work to improve our customers and employees quality of life in a sustainable manner. We strive to be symbols of the community and better ourselves every day. What You’ll Do: Th...
  • Just Posted

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Guest service representative
  • Nothing Bundt Cakes
  • Bend, OR FULL_TIME
  • At Nothing Bundt Cakes , the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by hel...
  • Just Posted

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0 Network Service Representative jobs found in Springfield, OR area

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Customer Service Representative - Work From Home>
  • Garner Health
  • Springfield, OR
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Albany, OR
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Assurant, Inc.
  • Albany, OR
  • ****Must live in Oregon**** The role of a Customer Service Representative is a key position within Assurant because you ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • MTM, Inc.
  • Eugene, OR
  • MTM is growing and hiring Remote Customer Service Representatives to support our Lane County operations. All candidates ...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Springfield, OR
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Lebanon, OR
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Lebanon, OR
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Corvallis, OR
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

Springfield is a city in Lane County, Oregon, United States. Located in the Southern Willamette Valley, it is within the Eugene-Springfield Metropolitan Statistical Area. Separated from Eugene to the west, mainly by Interstate 5, Springfield is the second-most populous city in the metropolitan area after Eugene. As of the 2010 census, the city has a total population of 59,403. The Briggs family first settled the Springfield area, arriving in 1848. The community was incorporated as a city in 1885. The city was named after a natural spring located in a field or prairie within the current city bo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Representative jobs
$31,745 to $39,332
Springfield, Oregon area prices
were up 2.5% from a year ago

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