Network Service Representative jobs in Spokane, WA

SAFETY:

• Report all incidents immediately.
• Prepare and participate in incident investigations as needed.
• Attend all safety trainings both in person and virtual.
• Ensure work site inspections and vehicle inspections are completely as required.
• Recognize and promote employees demonstrating safe behaviors.
• Discuss safety and the importance of it at each team meeting/gathering.
• Demonstrate my commitment to safety with both words and actions.
• Promote the Safety Culture of Agri-Service
• Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)
• Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
•  Maintains a clean office environment.
•  Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.
•  Communicates with Safety Liaison to identify and address safety concerns.

ESSENTIAL FUNCTIONS:

• Sells variety of ag equipment (tractors, balers, swathers) to customers over the phone and internet; sells lawn mowers and compact tractors in store.
• Ensures customers within assigned territories work with established Sales Representative, facilitates meetings and introductions as needed.
• Maintains and grows existing customer base for inside sales through prospecting, sales account development, quoting and customer follow up in person, over the phone and internet.
• Maintains quantity and quality of customer contact to assure the development of a positive relationship with each customer.
• Develops and maintains necessary sales skills.
• Develops and maintains product knowledge on AGCO and Agri-Service products, ensuring knowledge is up to date.
• Identifies customers’ needs and develops an effective solution with the use of AGCO Equipment products and Agri-Service services.
• Works hand in hand with other departments within Agri-Service.
• Embraces integrity, quality and responsiveness to customer needs.

• Completes call reports and ensures that the needs of our customers are communicated through-out the organization.
• Understands and uses offerings from AGCO Finance or other finance companies.
• Adheres to all customer care standards.
• Actively cares for and advocates safety at Agri-Service.  Adheres to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Agri-Service’s strategic programs, projects, and initiatives.
• Works within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in Microsoft Office, specifically using Excel, PowerPoint, Word, and Outlook preferred.
• Demonstrated sales experience, farming related experience preferred.
• Ability to develop and maintain product knowledge of AGCO and Agri-Service products.
• Proven competence in the four pillars of a sales professional: personal disciplines, relationship skills, strategic selling, and tactical selling.

• Ability to assess customer needs and evaluate customer satisfaction.
• Ability to quickly identify problems, approach work from a solutions-based focus, and develop creative solutions to complex issues.
• Knowledge or ability to learn CRM and other software applications.
• Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
• Ability to set and manage priorities.
• Must be a self-starter and able to work without supervision.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Associate degree and/or Five years of industry supervisory experience required.
• Valid driver's license and acceptable driving record required.
• Bachelor’s degree in Marketing, Engineering, Finance, Business Administration, or equivalent experience in agriculture-oriented fields
• Salesforce CRM experience a plus

PHYSICAL CHARACTERISTICS:

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, learning, and twisting.
• Must be able to lift 50 lbs. occasionally.
• Must be able to meet all safety requirements for applicable safety policies.
• 5 years of experience working in a sales , customer service, and/or a technical support role working at an agricultural equipment manufacturer or dealership
• Experience operating agricultural equipment preferred.

Note: This role may be exposed to extreme fumes, extreme temperatures, high noise level, and dirt.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

Agri-Service is a E-Verify Employer.