Network Service Representative jobs in New Mexico

ANM is looking for a Customer Service Rep to join our amazing team.

For our Denver candidates, the salary range is 60-70K

Who We Are:

ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audiovisual, and Salesforce.

Our Benefits:

• Competitive Salary
• Full benefits packages (Medical, Dental, Vision, Life Insurance, Short Term, and Long-Term Disability)
• Paid Time Off
• 401K Plan
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared toward professional growth

Who We Are Looking For:

At ANM, a Customer Service Rep in our Sales Administration Team is a customer-facing representative that has strong relationship-building skills, has an administrative background, and is eager to learn IT Sales. He/she is responsible to provide quality support by performing a variety of core functions as described below.

What will you be doing as a Customer Service Rep:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assist AM & Customers on day-to-day operations
  • Creation of new Opportunities in Salesforce
    • Create configurations (based on a standardized product set)
    • Quoting
    • Coordinate with SA Team for estimates
    • Validate quotes to customer-specific requirements
    • Sends quote to AM and/or client directly
  • Order processing - works with the procurement team to ensure everything is needed in order to get orders processed smoothly in our system.
• Post-Order Support - works with other ANM teams
  • Lead times and expedites (must pull from disty not SFDC)
  • Tracking - Ship status for all open orders
  • Shipping info (number of pallets, truck with lift gate, etc.)
  • RMA coordination
  • Follow up on accounting questions/requests/corrections from customers
• Registers all deals for special pricing and ensures all extra incentives and rebates get applied.

• Maintains all quote documentation with accurate pricing and configurations.

• Search/validation of pricing - a compilation of Contract pages for purchasing departments.
• Procurement Contract / ESS updating – especially based on tariff price changes.

• Interface with current distributors and manufacturers to stay current with all special programs, pricing, and technology to obtain the best price for ANM.
• Works with the account managers as part of a team to develop and maintain customer and vendor relationships.
• Review, analyze, and strategize proposals and government contracts as needed.
• Work on special projects as needed.
• Supports the Sales Department with administrative responsibilities.
• Assists in converting customer leads to sales opportunities.
• Has the technical knowledge to assist in creating and validating configurations.
• Interfaces with customers to define needs and provide solutions as well as ensure a smooth sales process for the customer and the business.

Required education, technical skills, and/or experience:

• Experience in Information Technology (IT}, IT services, and products
• Proven customer service and relationship-building skills
• Outstanding communication and organizational skills
• Solid skill in preparing written communications and materials
• Good verbal communication skills, strong work ethic, and a positive attitude.
• Demonstrate proven leadership skills and time management experience.
• The high degree of integrity in handling confidential information.
• Ability to work collaboratively as part of a team.
• Ability to work independently with minimal direction.

Travel:

Travel may be required for this position. Must have reliable transportation, valid driver’s license, and motor vehicle insurance.

ANM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.