Network Service Representative jobs in Maryland

Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Customer service representative
  • Baltimore Insurance Network
  • Bowie, MD FULL_TIME
  • The Customer Service Representative at Baltimore Insurance Network is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

    Benefits / Perks

    • Competitive Pay
    • Professional Development
    • Job Stability in a growing industry

    Responsibilities

    • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
    • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
    • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
    • Set appointments and / or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
    • Confer with customers to provide detailed information about products and services, quote new business, process renewals and / or cancel accounts, take payments, and provide requested documentation.
    • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
    • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
    • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

    Qualifications

    • Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience as well as a Bachelor’s Degree or comparable work experience.
    • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
    • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
    • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
    • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

    This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management.

    All inquiries should be made directly with the organization that posted this employment opportunity.

    Last updated : 2024-02-27

  • 27 Days Ago

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Customer Service Representative I
  • Service Today
  • Federalsburg, MD FULL_TIME
  • Customer Service Representative I (CSR-I) - High Volume Call Center - Full Time! HIRING NOW!! JOIN OUR BUSY TEAM at SERVICE TODAY, INC.! We are currently searching for highly talented Customer Service...
  • 24 Days Ago

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Customer Service Representative
  • C & A Service
  • Belcamp, MD FULL_TIME
  • Location: Belcamp, MD and Abingdon, MD Job Title: Customer Care Representative This position is responsible for supporting the Customer Service Team in the Sales Order Management process. This entry l...
  • 1 Day Ago

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Representative
  • Internal Revenue Service
  • Salisbury, MD FULL_TIME
  • Duties WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at : Vacancies will be filled in the following specialty areas : Wage and Investment Customer As...
  • 20 Days Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • District Heights, MD FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Columbia, MD FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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Customer Service Rep
  • LoanMax Title Loans
  • Manchester, NH
  • LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
  • 3/29/2024 12:00:00 AM

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Customer Service Rep
  • LoanMax Title Loans
  • Nashua, NH
  • LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
  • 3/29/2024 12:00:00 AM

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Customer Service Rep
  • LoanMax Title Loans
  • Janesville, WI
  • LoanMax Title Loans - Customer Service Representative (Entry Level) Are you looking for a stable, full-time, entry-level...
  • 3/29/2024 12:00:00 AM

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Customer Service Rep
  • LoanMax Title Loans
  • Carson City, NV
  • LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • LoanMax Title Loans
  • Liberal, KS
  • LoanMax Title Loans - Customer Service Representative (Entry Level) Are you looking for a stable, full time, entry level...
  • 3/25/2024 12:00:00 AM

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Customer Service Rep
  • LoanMax Title Loans
  • Salina, KS
  • LoanMax Title Loans - Customer Service Representative (Entry Level) Are you looking for a stable, full time, entry level...
  • 3/25/2024 12:00:00 AM

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Customer Service Rep
  • LoanMax Title Loans
  • Coffeyville, KS
  • LoanMax Title Loans - Customer Service Representative (Entry Level) Are you looking for a stable, full time, entry level...
  • 3/25/2024 12:00:00 AM

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Customer Service Rep
  • North American Title Loans
  • Post Falls, ID
  • Northwest Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borr...
  • 3/25/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Representative jobs
$33,331 to $41,296

Network Service Representative in Chillicothe, OH
The Bomi Group also offers its clients a dedicated team of Customer Service representatives.
December 17, 2019
Network Service Representative in Salisbury, NC
The Customer Service department is monitored by an in-house IT system and is assessed periodically by customer satisfaction questionnaires issued to our clients.
December 07, 2019