Network Service Representative jobs in Hamilton, OH

Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

E
Client Service Representative III (Specimen Collection Network)
  • Eurofins
  • Fairfield, OH FULL_TIME

  • Company Description

    DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world.
    Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts.
    Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area.
    DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 50,000 employees.

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.
    From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

    In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries.
    Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

    In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

    Job Description

    Opportunity Overview

    This role exemplifies DDC's commitment to excellence by providing an exceptional experience to anyone they interact with.
    A successful candidate is able to assist with the support of the specimen collection network and the ability to prioritize tasks to ensure completion.
    They are extremely knowledgeable about the complete suite of DDC's products and channels as well as cross-trained in all workflows and task types.
    They are passionate about completing tasks according to established timeframes in support of DDC's network of specimen collectors and collection sites.
    This position is essential to setting the tone for high quality service and contributing to an employee oriented, high-performance culture that emphasizes empowerment, accountability, quality, and productivity.

    This position is eligible for hybrid (remote and onsite) work based on business need.
    Core hours are Mon-Fri 8:30am-5:30pm EST.
    This position will report to the Client Service Supervisor.

    DUTIES/RESPONSIBILITIES:
    • Work directly with DDC Government Agency customers and specimen collectors to ensure contract and company contracts are met.
    • Assist and/or complete specimen collection training with Government Agency collection personnel, independent contracted collectors, and sites utilized by DDC.
    • Identify and process specimen collection invoices from independent contractors, collection sites, and healthcare organizations.
    • Field email and fax inquiries regarding supplies, training records, payment status, and sample receipt.
    • Outbound phone and email inquiries to verify incomplete vendor information including W9s, tax identification information, and collector paperwork.
    • Research and obtain missing invoice or collection information necessary to provide payment for services.
    • New vendor setup in FileMaker and regular audit of collector and draw site account information.
    • Coordinating collector access with prison facilities for incarcerated tested party collections.
    • Regular reporting on collection volume, number of inclusions/exclusions, and pending partials by state agency.
    • Cold call collection sites in geographical gaps of DDC collection network to expand service area.
    • Support DDC specimen collection network for collector no-shows, collector contact, and coordination of services.
    • Explain DDC's products and services in a professional manner via phone, email, text message, or chat.
    • Escalate collector and/or customer needs that require additional knowledge or ability to leadership.
    • Timely communication with other departments via email, chat, and/or ticketing systems.
    • Verify callers and handle case and tested party information confidentially.
    • Follow DDC procedures and guidelines to ensure that DDC's services are offered in a manner consistent with our mission and vision statements.
    • Positively impacts operational efficiency by providing one-call resolutions.
    • Other duties as assigned.
    Qualifications

    REQUIRED SKILLS/ABILITIES:
    • High school diploma or equivalent preferred.
    • Minimum three (3) year's previous experience within DDC contact center or a similar laboratory call center environment.
    • Acquire and maintain up-to-date knowledge of all products and channels including: retail, direct-to-consumer (DTC), government, specimen collection network, lifestyle, vet, SpermCheck, EmpowerDx, and other specialty product lines.
    • Maintain thorough understanding of all workflows including scheduling, helps/case adjustments, immigration, high profile, deceased, and media cases to provide complete and knowledgeable service.
    • Excellent verbal and written communication skills including active listening.
    • Service-oriented and able to empathetically address customer grievances.
    • Collaborate and work effectively with others.
    • Ability to cope with difficult customer situations.
    • Proficient computer and typing skills with the ability to learn new software.
    • Effective time management and problem-solving skills.
    • Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.
    • Completion of HIPPA training
    Additional Information
    • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
    • Life and disability insurance
    • 401(k) with company match
    • Paid vacation and holidays
    • Monday-Friday 8:30am-5:30pm
    • This position is eligible for hybrid (remote and onsite) work based on business need.

    Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
    PandoLogic. Keywords: Customer Service Representative, Location: Fairfield, OH - 45018 , PL: 589946809

    About the Company:
    Eurofins



  • 1 Month Ago

P
Service toyota
  • Performance Automotive Network
  • Fairfield, OH FULL_TIME
  • Overview Love working on cars and looking to take the next step in your career? Performance Toyota in Cincinnati, Ohio is seeking an experienced Express Service Technician or two for immediate hire! T...
  • 5 Days Ago

P
Assistant Service Manager/ Service Advisor
  • Performance Automotive Network
  • Cincinnati, OH OTHER
  • Overview We currently have a unique opportunity for an enthusiastic Service Writer who has above average communication skills and is driven to provide personalized assistance to our clients. As a Serv...
  • 27 Days Ago

B
Financial Aid Representative
  • Beonair Network of Media Schools
  • Cincinnati, OH FULL_TIME
  • About Us:The BeOnAir Network is an organization that instructs students in all areas of the broadcast industry to become the next generation of media professionals. Our brand promise is “Learn from a ...
  • 3 Days Ago

P
Service and Delivery Specialist
  • Performance Automotive Network
  • Fairfield, OH OTHER
  • Overview Full or part-time driver positions with a flexible schedule are now available at Performance Toyota Fairfield. Are you one of those people who wake up in the morning with a smile on your face...
  • 23 Days Ago

P
Automotive Service Dispatcher
  • Performance Automotive Network
  • Fairfield, OH OTHER
  • Overview We are seeking a career-minded Automotive Service Dispatcher for our rapidly growing automotive service department. Use your knowledge and experience to take the next step in your automotive ...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Network Service Representative jobs found in Hamilton, OH area

A
Customer Service Rep. I
  • Arkansasbride
  • Batesville, IN
  • **Customer Service Rep. I** * Company: * Updated: 2/11/2022 * **Location:** Batesville * **Status:** * **Salary:** * **J...
  • 3/29/2024 12:00:00 AM

M
Player Services Representative
  • Miami Valley Gaming
  • Lebanon, OH
  • Player Services Rep Miami Valley Gaming is looking to hire a Player Services Rep to help our Marketing team deliver the ...
  • 3/28/2024 12:00:00 AM

H
Pest Control Service Rep
  • Hawx Services, LLC
  • Hamilton, OH
  • About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the proces...
  • 3/28/2024 12:00:00 AM

H
Pest Control Service Rep
  • Hawx Services, LLC
  • Middletown, OH
  • About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the proces...
  • 3/28/2024 12:00:00 AM

H
Pest Control Service Rep
  • Hawx Services, LLC
  • Fairfield, OH
  • About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the proces...
  • 3/28/2024 12:00:00 AM

V
Guest Services Rep
  • Vista Host, Inc.
  • Florence, KY
  • **POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / Gene...
  • 3/27/2024 12:00:00 AM

A
Customer Service Rep
  • Applied Industrial Technologies, Inc.
  • Florence, KY
  • ** Customer Service Rep** Location: Florence, KY, US, 41042 Company: 1100-Applied Industrial Technologies ***SCOPE OF RE...
  • 3/26/2024 12:00:00 AM

L
Customer Service Rep
  • Lincare Holdings
  • Dayton, OH
  • Job Description work directly with medical professionals and physicians to facilitate patient care advocate for and work...
  • 3/26/2024 12:00:00 AM

Hamilton is a city in and the county seat of Butler County, Ohio, United States, in the state's southwestern corner, located 20 miles north of Cincinnati. The population was 62,447 at the 2010 census. The city is part of the Cincinnati metropolitan area. Hamilton has three designated National Historic Districts: Dayton Lane, German Village, and Rossville. The city has a council-manager form of government. Its mayor is Patrick Moeller and the city manager is Joshua Smith. Most of the city is in the Hamilton City School District. The industrial city is seeking to revitalize through the arts; it...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Representative jobs
$31,483 to $39,007
Hamilton, Ohio area prices
were up 1.1% from a year ago

Network Service Representative in Salisbury, NC
The Customer Service department is monitored by an in-house IT system and is assessed periodically by customer satisfaction questionnaires issued to our clients.
December 07, 2019
Network Service Representative in Chillicothe, OH
The Bomi Group also offers its clients a dedicated team of Customer Service representatives.
December 17, 2019