Network Service Representative jobs in Glen Burnie, MD

Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Customer Service Representative I
  • Service Today
  • Federalsburg, MD FULL_TIME
  • Customer Service Representative I (CSR-I) - High Volume Call Center - Full Time! HIRING NOW!!

    JOIN OUR BUSY TEAM at SERVICE TODAY, INC.!

    We are currently searching for highly talented Customer Service Representatives for our Federalsburg, MD office location. Full-Time Hourly Customer Service opportunity with Immediate Openings!!

    Flexible Schedules!

    Are you someone that provides service with a smile?
    Do you enjoy working with people and building a rapport?
    Are you looking for a job with a growing company with lots of opportunity for advancement?
    Then come join our team!
    A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.
    This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided.
    This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.

    Then come join our team! Bi-LINGUAL a PLUS!!!!

    What We Do
    We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems.

    CSR Job Responsibilities:

    • Take incoming calls from customers and convert to booked appointments
    • Outbound calling to our customer database to schedule appointments
    • Follow up satisfaction calls to our completed jobs
    • Participate in training so that you grow and develop as a professional
    • Maintain and update our customer database with complete and accurate information
    • Maintain communication with dispatch and your manager
    • Ability to multi-task and a strong attention to detail
    • Ability to stay calm in high-stress situations and keep a professional, calm demeanor
    • Conveys a positive impression of the company while establishing and building long-term customer relationships
    • Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
    • Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action
    • Accurately collects and enters all necessary customer information into the service database
    • Communicates effectively and collaborates with all internal departments to satisfy customer needs
    • Follows up with customers to ensure completion of and overall satisfaction with service provided
    • Contributes to the department and company success by meeting and exceeding all performance objectives
    • Maintains proficiency of performance by staying current on all updates process changes
    • Proactively identify areas for process change to improve customer-handling procedures

    Skills Required:

    • A positive, friendly, and helpful demeanor
    • Superior communications (oral, written, and over the phone)
    • A self-starter who will thrive working independently and, on a team
    • Good listener, empathetic, and customer focused
    • Problem solving with the ability to prioritize
    • Organized
    • Ability to multi-task with attention to detail
    • Proficiency with computers, especially Microsoft Office software
    • Sales experience a plus

    Knowledge Of:

    • Delivering exceptional customer service through inbound, outbound calling and email
    • Selling principles
    • Basic Business Math and Calculations
    • Microsoft Office Word, Excel, and Outlook
    • General office practices and procedures
    • Basic methods and practices of financial and general record keeping
    • Telephone sales experience in a Service environment highly preferred

    Experience/Education:

    • High School Diploma or equivalent required, associates and college degrees a plus.

    Compensation:

    • Based on experience
    • Monthly commissions potential

    Benefits:

    • Competitive Dental, Vision, and Healthcare Plans
    • 401(k) with Company matching
    • Short-Term and Long-Term Disability Insurance Plans
    • Life Insurance
    • PTO & Paid Holidays
    • Continuing Education Benefits
    • Advancement Opportunities
    • Team Atmosphere
    • Employee Assistance Program (EAP)
    • Pet Insurance, and more!

    If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

    Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

    EOE

  • 24 Days Ago

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Customer Service Representative
  • C & A Service
  • Belcamp, MD FULL_TIME
  • Location: Belcamp, MD and Abingdon, MD Job Title: Customer Care Representative This position is responsible for supporting the Customer Service Team in the Sales Order Management process. This entry l...
  • 1 Day Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Columbia, MD FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Catonsville, MD FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Sykesville, MD FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Glen Burnie, MD FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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0 Network Service Representative jobs found in Glen Burnie, MD area

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Flexible and Remote- Client Service Rep
  • Global Elite
  • Baltimore, MD
  • Are you ready to break free from the conventional 9-to-5 and design a life that truly reflects your ambitions? Here's yo...
  • 3/28/2024 12:00:00 AM

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Technical Customer Service Rep
  • PrideStaff
  • Glen Burnie, MD
  • Job Description Job Description Technical Customer Service Rep Do you enjoy being in a modern and comfortable office env...
  • 3/27/2024 12:00:00 AM

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Phlebotomist Service Rep
  • SF Staffing Solutions
  • Glen Burnie, MD
  • Performs with confidence, both the forensic and clinical specimen collection. Phlebotomy experience - pediatric and geri...
  • 3/27/2024 12:00:00 AM

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Patient Service Rep II - Bilingual
  • Howard University
  • Washington, DC
  • The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • The Midtown Group
  • Washington, DC
  • Job Description Job Description Customer Service Rep./Visitor Services Representative One of our local museum clients is...
  • 3/26/2024 12:00:00 AM

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Patient service rep
  • Randstad
  • Glen Burnie, MD
  • Are you looking for the next steps in your Healthcare career? Take that first one by applying to be a Patient Service Re...
  • 3/26/2024 12:00:00 AM

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Veterans Service Officer
  • Vietnam Veterans of America
  • Silver Spring, MD
  • Job Description Job Description Summary The role and responsibilities of the Veterans Service Officer (VSO) is to assist...
  • 3/26/2024 12:00:00 AM

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Sales and Service Rep (Hourly)
  • Clean Harbors
  • Baltimore, MD
  • Safety-Kleen in Baltimore is seeking a Sales and Service Route Driver Trainee. This role will train to drive a Class B b...
  • 3/13/2024 12:00:00 AM

Glen Burnie is a census-designated place (CDP) in Anne Arundel County, Maryland, United States. It is a suburb of Baltimore. The population of Glen Burnie was 67,639 at the 2010 census. Glen Burnie is a suburb of Baltimore. It is located at 39°9′36″N 76°36′38″W / 39.16000°N 76.61056°W / 39.16000; -76.61056 (39.159982, −76.610588). The intersection of Central Avenue and Crain Highway forms the boundaries of the NW, SW, NE & SE postal quadrants in the community's center. According to the United States Census Bureau, the CDP has a total area of 18.0 square miles (46.7 km2), of which 17.3 squar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Representative jobs
$33,232 to $41,174
Glen Burnie, Maryland area prices
were up 1.5% from a year ago

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