Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
About us
Gotham Tax Service is a local, family-owned business in 2002. Gotham Tax has seven locations in the Twin Cities area. We specialize in friendly, reasonably-priced tax preparation with experienced preparers. Because we are a small business, we can keep our prices lower than our competitors, while still maintaining a high quality process..
Our work environment includes:
Responsibilities:
- Answer incoming phone calls
- Greet & welcome clients as soon as they arrive at the office
- Scan documents
- Monitor printers and distribute printed papers to the Preparer that printed them
- Scan client documents
- File folders into their proper alphabetical order
- Ensure that there are sufficient supplies and restock desks as necessary
- Maintain a clean office
- Manage the CSR email in a timely manner.
Requirements:
- Experience with multi-line telephone networks
- Previous experience working in customer service
- Strong communication skills to effectively interact with clients
- Excellent time-management skills
- Adept at prioritizing, scheduling and multitasking
- Good attention to detail
- Can properly operate office equipment (ie. Scanner)
- Able to contribute positively as part of a team, helping out with various tasks as required
- Willing to ask for assistance when needed
If you're organized and enjoy working with people, we invite you to apple for the position of CSR - Customer Service Representative. We primarily offer Face-to-Face Appointments with our Clients, with Drop-Off Returns also being common.
Hourly Pay Rate range is $16-$20, depending on Qualifications.
Job Types: Full-time, Seasonal
Pay: $16.00 - $20.00 per hour
Shift:
Weekly day range:
Work setting:
Work Location: In person
Clear All
0 Network Service Representative jobs found in Eden Prairie, MN area